At a Glance
- Tasks: Be the calm presence that ensures guests feel welcome and safe overnight.
- Company: Join Hotel Indigo, where hospitality never sleeps and creativity thrives.
- Benefits: Enjoy a competitive salary, discounts, healthcare support, and growth opportunities.
- Other info: Flexible night shifts with a supportive team and recognition schemes.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Previous hotel experience preferred, with strong communication and attention to detail.
The predicted salary is between 30300 - 30300 € per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour.
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Experience Supervisor:
- Annual salary: £30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest-first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift. All applicants must have existing rights to work status in the UK.
Night Experience Supervisor - Front Of House employer: Hotel Indigo
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Experience Supervisor, you will enjoy competitive benefits including a generous salary, extensive discounts across our properties, and opportunities for professional development, all while being part of a dynamic team dedicated to creating memorable experiences for our guests. Join us in a role that not only offers independence and responsibility but also the chance to be a key player in a hotel that celebrates the unique energy of Shepherd’s Bush.
StudySmarter Expert Advice🤫
We think this is how you could land Night Experience Supervisor - Front Of House
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Experience Supervisor role.
✨Tip Number 2
Show up and shine! If you know of any open days or recruitment events at Hotel Indigo, make sure to attend. It’s a great chance to meet the team, showcase your personality, and demonstrate your passion for guest service in person.
✨Tip Number 3
Prepare for the interview by practising common questions related to night shifts and guest interactions. Think about scenarios where you’ve handled pressure or resolved guest issues, and be ready to share those stories with us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hotel Indigo family.
We think you need these skills to ace Night Experience Supervisor - Front Of House
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific examples of how you've made guests feel welcome and safe in previous roles. We want to see that you truly care about creating memorable experiences.
Highlight Relevant Experience:Make sure to mention any previous front desk or night shift experience you have. If you've worked with systems like Opera Cloud, give us the details! We’re looking for someone who can hit the ground running, so show us what you've got.
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to share your personality. This role is all about being calm and confident under pressure, so let us see that side of you in your writing.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to find your application and get the ball rolling on your journey to becoming our Night Experience Supervisor!
How to prepare for a job interview at Hotel Indigo
✨Know Your Night Shift Role
Familiarise yourself with the specific responsibilities of a Night Experience Supervisor. Understand how to handle late check-ins, early departures, and the importance of maintaining a calm environment. This will show your potential employer that you’re ready to take charge during those quiet hours.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you provided exceptional guest service, especially during challenging situations. Highlight your ability to remain calm under pressure and how you’ve made guests feel welcome and safe, as this is crucial for the role.
✨Get Comfortable with Technology
Brush up on your knowledge of Opera Cloud or similar systems. Being tech-savvy will help you stand out, as you’ll need to manage bookings and complete financial tasks accurately. If you can demonstrate your proficiency, it’ll give you an edge in the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations during the night shift. Inquire about team dynamics, safety protocols, and how they ensure guest satisfaction overnight. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
