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- Tasks: Lead the overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Hotel Indigo K West Shepherd’s Bush, known for exceptional hospitality.
- Benefits: Competitive salary, discounts, healthcare support, and career development.
- Other info: Flexible 4 on 4 off shifts with opportunities for growth.
- Why this job: Be the calm leader at night, making a real difference for guests.
- Qualifications: Experience in hotel management and strong problem-solving skills.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherd’s Bush, we don’t stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We’re looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
Annual Salary and Benefits
- Annual salary: ÂŁ35,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood
- Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
- Support the guests: Handle late check‑ins, early check‑outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
- Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
- Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
- Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
- Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
- Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
What’s Your Story?
You’re calm, confident, and solutions‑focused; especially when others are sleeping. You’ll thrive in this Night Manager role if you bring:
- Experience in Front Office or Duty Management roles in a hotel environment
- A natural sense of responsibility, safety, and leadership
- Strong guest service instincts and problem‑solving skills
- Working knowledge of Opera Cloud (or similar hotel management systems)
- Familiarity with night audit procedures and financial reporting
- Excellent communication, organisation, and multitasking skills
- Understanding of health & safety, fire procedures, and emergency protocols
- Flexibility to work nights, weekends, and public holidays as part of a rotating roster
If you’re ready to lead the overnight experience and help our hotel rest easy knowing it’s in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush, and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK.
Night Manager - Front Of House in London employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Front Of House in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hotel Indigo or similar places. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your skills! If you have experience in Front Office or Duty Management, be ready to share specific examples of how you've handled guest issues or emergencies. We love hearing about real-life situations that showcase your calm and confident approach.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of hotel management systems like Opera Cloud. Being familiar with these tools will show us you're ready to hit the ground running as our Night Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Hotel Indigo K West Shepherd’s Bush.
We think you need these skills to ace Night Manager - Front Of House in London
Some tips for your application 🫡
Show Your Night Owl Skills: When you’re writing your application, make sure to highlight your experience in Front Office or Duty Management roles. We want to see how you've kept things running smoothly during the night shift and how you’ve handled guest needs with professionalism.
Be Personal and Professional: Don’t just list your qualifications; tell us your story! Share specific examples of how you’ve provided exceptional guest service or resolved issues during the night. This helps us see your personality and how you fit into our team.
Tailor Your Application: Make sure your application reflects the vibe of Hotel Indigo. Use language that matches our commitment to creativity and hospitality. Show us that you understand our mission and how you can contribute to keeping the heart of the hotel beating.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hotel Indigo
✨Know Your Hotel Inside Out
Before your interview, make sure you research Hotel Indigo K West Shepherd’s Bush thoroughly. Understand their values, the neighbourhood vibe, and what sets them apart in the hospitality industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Night Owl Skills
As a Night Manager, you'll need to demonstrate your ability to handle situations calmly and efficiently during the night shift. Prepare examples from your past experiences where you've successfully managed late check-ins, guest complaints, or emergencies. Highlight your problem-solving skills and how you maintain a welcoming atmosphere even when things get hectic.
✨Familiarise Yourself with Systems
Since the role requires knowledge of hotel management systems like Opera Cloud, brush up on your technical skills. If you have experience with similar systems, be ready to discuss it. If not, do a bit of research to understand how these systems work and how they contribute to smooth operations during the night.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel's operations, team dynamics, and expectations for the Night Manager role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you. Ask about their approach to guest feedback and how they support their staff during night shifts.