At a Glance
- Tasks: Be the calm presence that ensures guests feel welcome and safe overnight.
- Company: Join Hotel Indigo, where hospitality never sleeps and creativity thrives.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Other info: Flexible hours, social squads, and a supportive team environment.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Previous hotel experience preferred, with strong communication skills.
The predicted salary is between 30300 - 30300 £ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the team!
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Experience Supervisor:
- Annual salary: £30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go‑to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest‑first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night‑time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift. All applicants must have existing rights to work status in the UK.
Night Experience Supervisor - Front Of House in London employer: Hotel Indigo
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Experience Supervisor, you will enjoy competitive benefits including a generous salary, extensive discounts across our properties, and world-class development programmes to support your career growth. Join us in creating unforgettable experiences for our guests while enjoying the unique energy of Shepherd’s Bush and the camaraderie of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Night Experience Supervisor - Front Of House in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Experience Supervisor role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your calm and confident nature shine through. Remember, they’re looking for someone who can handle the night shift with grace, so be yourself and showcase your guest-first attitude.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve had to manage guest queries or emergencies. Being able to share real-life examples will demonstrate your experience and how you can keep things running smoothly overnight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Hotel Indigo K West Shepherd’s Bush.
We think you need these skills to ace Night Experience Supervisor - Front Of House in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific experiences where you made a difference for guests, especially during night shifts. We want to see how you can own the night!
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills that match the Night Experience Supervisor role. We appreciate clarity, so make it easy for us to see why you're the perfect fit!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the job description. Mention your familiarity with systems like Opera Cloud and your ability to handle late check-ins and early departures.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo K West Shepherd’s Bush!
How to prepare for a job interview at Hotel Indigo
✨Know Your Night Shift
Familiarise yourself with the unique challenges of working overnight in hospitality. Understand the specific duties of a Night Experience Supervisor, like handling late check-ins and ensuring guest safety. This will show your potential employer that you’re ready to take on the role.
✨Showcase Your Calmness
During the interview, highlight your ability to stay calm under pressure. Share examples from past experiences where you managed difficult situations or provided excellent guest service during busy times. This is crucial for a role that requires a reassuring presence at night.
✨Demonstrate Attention to Detail
Since the job involves completing financial tasks and managing guest requests, be prepared to discuss how you ensure accuracy in your work. Bring up any relevant experience with systems like Opera Cloud, as this will demonstrate your capability to handle administrative responsibilities.
✨Emphasise Your Guest-First Attitude
Make it clear that guest satisfaction is your top priority. Prepare to talk about how you’ve gone above and beyond for guests in previous roles. This aligns perfectly with the hotel's commitment to unforgettable guest service, making you a strong candidate.
