At a Glance
- Tasks: Deliver luxurious treatments and create personalised experiences for guests.
- Company: Join the vibrant Hotel Indigo & K West Spa in Shepherd's Bush.
- Benefits: Competitive salary, discounts, career development, and wellness support.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Make a real impact on guests' wellbeing in a luxury spa environment.
- Qualifications: Spa therapy qualification and experience in a luxury setting.
The predicted salary is between 30000 - 30000 £ per year.
Create calm. Thoughtful care. Memorable moments. At Hotel Indigo & K West Spa Shepherd's Bush, our Spa & Wellbeing sanctuary is designed as a place of restoration, connection, and indulgence. As a Spa Therapist, you'll combine expert technique with genuine hospitality, creating personalised experiences that leave every guest feeling renewed, cared for, and inspired. If you're passionate about wellbeing, take pride in your craft, and believe that true luxury lies in thoughtful, individual service, we'd love to hear your story. We are looking for therapists on a fulltime or casual basis.
What's Our Story? Inspired by the creativity and individuality of Shepherd's Bush, Hotel Indigo celebrates authentic experiences and meaningful connections. Within our luxury Spa & Wellbeing offering, we create a tranquil retreat where guests and members can escape the pace of the city and reconnect with themselves. Every treatment, every conversation, and every detail contributes to that journey, and our therapists are at the very heart of it.
Here's what you can look forward to as our Spa Therapist:
- Fulltime - Annual Salary: £30,000
- Commission on retail and service
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cashplan
- Interest‑free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
- Casual - £14.42 hourly rate + only core benefits
A Day in Your Neighbourhood
- Deliver exceptional treatments - Perform luxurious face and body treatments, massages, facials, and wellbeing rituals with confidence, care, and impeccable attention to detail.
- Create personalised experiences - Take time to understand every guest's needs, tailoring consultations and recommendations to create truly memorable moments.
- Share your expertise - Recommend retail products, treatments, and wellbeing experiences that enhance the guest journey while supporting commercial success.
- Maintain a sanctuary of calm - Ensure treatment rooms are beautifully presented, fully stocked, and maintained to the highest standards throughout the day.
- Work as one team - Collaborate closely with Spa Reception and fellow therapists to deliver a seamless experience from arrival through to departure.
- Own the details - Keep consultation records, treatment notes, room checklists, and daily administration accurate and up to date.
- Go beyond expectations - Handle guest requests with warmth and professionalism, ensuring every interaction reflects the standards of a luxury wellbeing destination.
- Champion sustainability - Support environmentally conscious practices, reducing waste and embracing our commitment to responsible wellbeing.
What's Your Story? You're passionate about helping people feel their best and committed to delivering service that feels both personal and exceptional. You'll thrive in this role if you bring:
- A recognised spa therapy qualification (NVQ Level 3, CIBTAC, CIDESCO, VTCT or equivalent)
- Previous experience within a luxury spa, wellness, or premium hospitality environment
- Expertise in massage therapies, facials, and body treatments
- Strong retail and product recommendation skills
- Exceptional guest care and communication abilities
- Knowledge of health & safety, hygiene, and spa operating procedures
- A calm, polished, and professional presence
- Flexibility to work evenings, weekends, and holidays
- A genuine passion for wellbeing and continuous learning
At Hotel Indigo, we believe every guest interaction should feel personal, authentic, and memorable. As a Spa Therapist, you'll do more than deliver treatments, you'll create moments of connection, restoration, and care that stay with guests long after they leave. If you're ready to bring your expertise, warmth, and passion for wellbeing to one of London's newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd's Bush and help us create extraordinary experiences, one treatment at a time. All applicants must have existing rights to work status in the UK.
Casual Spa Therapist - Spa in London employer: Hotel Indigo
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture where every team member plays a vital role in delivering exceptional guest experiences. As a Kitchen Porter, you will enjoy competitive benefits including a generous salary, extensive discounts, and access to world-class training programmes, all while being part of a community-focused environment that values teamwork and quality. Join us in creating a spotless kitchen that supports our talented chefs and enhances the local energy of Shepherd’s Bush.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Spa Therapist - Spa in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo
Don't be shy about reaching out to Hotel Indigo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Spa Therapist - Spa in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
