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- Tasks: Coordinate reservations and events, maximising bookings and client satisfaction.
- Company: Join Hotel Indigo, a vibrant part of Gloucester's evolving narrative.
- Benefits: Earn £28,000 plus bonuses, enjoy 28-33 days holiday, and global career opportunities.
- Why this job: Be part of a unique hotel experience that connects guests with local culture.
- Qualifications: Experience in reservations or events coordination is preferred.
- Other info: Dynamic team environment with extensive training and volunteering opportunities.
The predicted salary is between 28000 - 30800 £ per year.
Hotel Indigo Gloucester has a fantastic opportunity for a Reservations, Groups, Meetings & Events Coordinator to join our growing team and bring the Hotel Indigo values to life! You will earn £28,000.00 + 10% annual bonus.
At Indigo, we are a global family of properties, bound together by a common desire to give our guests not merely a room, but a place. We deliver a beautiful perspective of the neighbourhood, bringing its sights, sounds, and flavours into our spaces. An experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life's true riches.
Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture. Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design.
We are looking for a Reservations, Groups, Meetings & Events Coordinator who will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue. You will build strong relationships with your clients through regular contact by telephone, e-mail and in person. You will also actively seek client feedback and sales leads wherever possible. All bookings will be made via our in-house system, creating written confirmations & function sheets, so previous experience with Opera or Delphi will be a plus.
Roles & Responsibilities
- To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible.
- To accurately input all enquiries into Sales and Catering system.
- To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as required.
- To actively work as part of a team to achieve the department objectives and budget.
- To actively consider prevention, recovery and investigation of any complaints.
- To liaise with clients to ensure that accurate details for each event & reservation are obtained.
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- To establish client requirements and identifying how the hotel can facilitate their needs.
- To respond to all M&E enquiries in line with company standard.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
You must meet the legal requirements to work in the UK.
Reservations, Groups, Meetings & Events Coordinator in Gloucester employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations, Groups, Meetings & Events Coordinator in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, dive into Hotel Indigo's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your experience aligns with the Reservations, Groups, Meetings & Events Coordinator role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Hotel Indigo.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations, Groups, Meetings & Events Coordinator in Gloucester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this aligns perfectly with our Hotel Indigo values.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations, Groups, Meetings & Events Coordinator role. Highlight relevant experience, especially if you've worked with systems like Opera or Delphi, and showcase how you can contribute to our vibrant team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically so we can easily see your qualifications and how they fit the role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo Gloucester. Don’t miss out!
How to prepare for a job interview at Hotel Indigo
✨Know Your Stuff
Familiarise yourself with Hotel Indigo's values and the unique aspects of the Gloucester location. Understand how storytelling-by-design plays a role in their guest experience, and be ready to discuss how you can contribute to that narrative.
✨Showcase Your Experience
Highlight any previous roles in reservations, events, or customer service. Be prepared to share specific examples of how you've maximised bookings or improved client relationships in past positions, especially if you've used systems like Opera or Delphi.
✨Be Client-Focused
Demonstrate your ability to build strong relationships with clients. Prepare to discuss how you would handle enquiries and feedback, ensuring you convey a commitment to delivering excellent service and understanding client needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel’s future. Inquire about the team dynamics, upcoming events, or how they measure success in the Reservations and Events department. This shows your genuine interest and helps you assess if it's the right fit for you.