At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences.
- Company: Join IHG Hotels & Resorts, a global leader in hospitality.
- Benefits: Enjoy competitive pay, extensive training, and discounts worldwide.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a unique hotel experience and grow your career.
- Qualifications: Previous experience in hospitality and a passion for service.
The predicted salary is between 29764 - 29764 £ per year.
Hotel Indigo Gloucester will open in 2026 and will offer guests a free-spirited experience enriched with local culture. The hotel is located at the site of the White Priory and embraces storytelling-by-design.
Benefits
- Become part of IHG Hotels & Resorts, one of the world’s leading hotel companies – global opportunities
- Extensive training, career progression opportunities worldwide, and two paid days volunteering per year
- Meals while on duty
- 28 days holiday per year, including bank holidays, pro-rated for the year (up to a maximum of 33 days)
- Company sick pay and life insurance
- Discounts on hotels and restaurants worldwide
- Discounts from over 15,000 stores, ranging from retail to cinemas
- Refer a Friend programme
Duties and Responsibilities
- Support the Guest Services Managers and wider Reception team to deliver unique service to guests
- Assist with training and development of the Front Office team
- Maintain high standards of hospitality and personal touch as part of the Kimpton family
- Collaborate with team members to achieve hospitality goals
Qualifications
- Experience as a Front Office Receptionist, Supervisor or Team Leader in a property of similar size and style
- Experience using Opera preferred
- Passion for progression within hospitality and growth within the company
- Strong drive to produce results in a collaborative environment
- Warm, authentic personality with a can-do attitude and commitment to service
- Ability to work within a team and embrace the hotel’s service ethos
You must meet the legal requirements to work in the UK.
Equal Employment Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. As a Disability Confident Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
Front Office Team Leader in Gloucester employer: Hotel Indigo
Hotel Indigo Gloucester is an exceptional employer, offering a vibrant work culture that celebrates local heritage and storytelling. As part of IHG Hotels & Resorts, employees benefit from extensive training, career progression opportunities, and a generous holiday allowance, all while enjoying the unique experience of working in a newly opening hotel that prioritises guest satisfaction and team collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about Hotel Indigo or IHG. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the hotel’s unique vibe and values. Show us how you can embody the free-spirited experience they’re aiming for. Bring your personality to the table – we love authenticity!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your past experiences as a Front Office Receptionist or Team Leader, and highlight how you’ve contributed to team success. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the IHG family. Let’s get you that dream job!
We think you need these skills to ace Front Office Team Leader in Gloucester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and authentic personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our unique service ethos.
Tailor Your Experience:Make sure to highlight your relevant experience as a Front Office Receptionist, Supervisor, or Team Leader. We’re looking for specific examples that demonstrate your ability to maintain high standards of hospitality and work collaboratively with a team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Front Office Team Leader role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo Gloucester. We can’t wait to hear from you!
How to prepare for a job interview at Hotel Indigo
✨Know Your Stuff
Before the interview, make sure you research Hotel Indigo Gloucester and its unique offerings. Familiarise yourself with their ethos of storytelling-by-design and how it enhances guest experiences. This will show your genuine interest in the role and the company.
✨Showcase Your Experience
Be ready to discuss your previous roles as a Front Office Receptionist, Supervisor, or Team Leader. Highlight specific examples where you’ve successfully trained team members or improved guest services. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Teamwork
Since collaboration is key in this role, prepare to talk about how you work within a team. Share instances where you’ve contributed to achieving hospitality goals and how you maintain high standards of service while supporting your colleagues.
✨Bring Your Personality
A warm, authentic personality is essential for this position. During the interview, let your can-do attitude shine through. Be personable and approachable, as this aligns with the hotel’s commitment to providing a unique and friendly guest experience.
