At a Glance
- Tasks: Lead the front office team and create memorable guest experiences.
- Company: Join Hotel Indigo Torquay, a vibrant and welcoming hotel.
- Benefits: Earn £14.31 per hour, enjoy paid holidays, and free meals on shift.
- Other info: Enjoy career progression opportunities and worldwide colleague perks.
- Why this job: Be part of a dynamic team and develop your leadership skills.
- Qualifications: Previous experience in a reception or supervisory role is preferred.
The predicted salary is between 29000 - 30000 € per year.
Hotel Indigo Torquay is looking for a Front Office Supervisor to join our growing team and bring the Hotel Indigo values to life! We are looking for someone who can work Full‑Time (40 hours per week).
Responsibilities
- Dealing with guests requests and any service recoveries – you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively.
- Providing support to our Reception Team – you will be supporting our Guest Services Managers to provide training and support to the team, helping train new standards and promote high standards. You will be expected to lead by example, hold yourself to high standards and enjoy the development of people.
- Engaging with our Guests – you will provide our guests with information about the Hotel itself, local area and create individual authentic interactions with each guest. Excellent communication and personable skills are essential for this role; you will communicate with a wide range of guests and adjust your approach dependent on guests' needs and wants.
- Recognising IHG One Rewards Members and encouraging new joiners – you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up while recognising and appreciating our loyal members.
Benefits
- Financial security – £14.31 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay.
- Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
- Colleague perks – worldwide discounted room rates.
Front Office Team Leader employer: Hotel Indigo
Hotel Indigo Torquay is an exceptional employer that prioritises the growth and well-being of its team members. With a commitment to extensive training and career progression opportunities, employees can thrive in a supportive environment that values authentic guest interactions and high standards of service. Located in a vibrant coastal town, the hotel offers unique perks such as discounted room rates and paid volunteering days, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Get to know the hotel and its values inside out! Before your interview, spend some time researching Hotel Indigo Torquay. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with guests, make sure you can demonstrate your ability to adapt your communication style. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experience where you've led a team or trained someone. Be ready to share these stories during your interview to highlight how you can support the Reception Team effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role and the Hotel Indigo values.
Tailor Your Experience:Make sure to highlight any relevant experience you have in a Reception Team Leader or Supervisor role. We’re looking for someone who can lead by example, so share specific examples of how you've supported teams and delivered excellent guest service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly see why you’d be a great fit for our Front Office Team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hotel Indigo Torquay!
How to prepare for a job interview at Hotel Indigo
✨Know the Hotel Indigo Values
Before your interview, take some time to familiarise yourself with the Hotel Indigo values. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully trained or motivated others, and be ready to discuss how you can bring that same energy to the Reception Team.
✨Engage with Authenticity
Practice how you would create authentic interactions with guests. Think about how you can personalise your approach based on different guest needs. During the interview, share specific examples of how you've engaged with guests in the past to highlight your communication skills.
✨Understand IHG One Rewards
Make sure you know the ins and outs of the IHG One Rewards program. Be prepared to discuss its benefits and how you would encourage guests to join. This shows that you're not only knowledgeable but also enthusiastic about enhancing the guest experience.
