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- Tasks: Welcome guests with a smile and create unforgettable experiences.
- Company: Hotel Indigo K West Shepherd’s Bush, a vibrant and creative hospitality brand.
- Benefits: Competitive salary, discounts, healthcare support, and career growth opportunities.
- Why this job: Be the heartbeat of guest experiences in a dynamic hotel environment.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Join our pre-opening team and help shape memorable stays!
The predicted salary is between 27900 - 27900 ÂŁ per year.
Be the smile they remember. At Hotel Indigo K West Shepherd’s Bush, we don’t just check guests in, we welcome them into the story of the neighbourhood. As a Front Desk Receptionist, you’ll be the friendly face that makes each guest feel instantly at home. From seamless check-ins to tailored recommendations, you’ll create meaningful moments that make our guests’ stay unforgettable.
What’s Our Story? Hotel Indigo is about creating authentic local experiences. That means reflecting the creative energy of Shepherd’s Bush through every interaction: bold, effortless, and full of personality. Whether it’s helping a guest find the best late-night music spot or solving a billing query with calm confidence, our Front of House team brings hospitality to life.
Here’s what you can look forward to as our Front Desk Receptionist:
- Annual salary: ÂŁ27,900
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out efficiently, assist with luggage and create a positive first and last impression.
- Be their go-to: Assist with everything from local tips to room preferences, dinner bookings to billing queries; you’ll be the heartbeat of the guest journey.
- Keep the conversation flowing: Engage with IHG Rewards Club members and returning guests, and always personalise your service where you can.
- Handle the details: Take bookings, process payments, manage reservations, and answer phones; all with confidence and clarity.
- Support operations: Maintain guest records, assist with room allocations, and liaise with Housekeeping and other teams to ensure every stay goes smoothly.
- Keep things safe: Follow all hotel policies and procedures including health & safety, key control, and guest privacy protocols.
You will be required to work 40 hours per week on a shift rota over 5 days out of 7.
What’s Your Story? You’re friendly, confident, and cool under pressure. You love interacting with people and you’re always one step ahead when it comes to their needs. Ideally, for the Front Desk Receptionist role, you’ll also bring:
- Previous front office, reception, or customer service experience
- Great communication and problem-solving skills
- Familiarity with hotel systems (Opera Cloud is a plus)
- Tech-savviness and attention to detail
- Flexibility to work shifts, including evenings, nights, weekends, and public holidays
- A collaborative, team-focused attitude and positive energy
- A passion for hospitality and guest experience!
If you’re ready to create moments that guests remember long after check-out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd’s Bush, and help us make every arrival feel like coming home.
Front Desk Receptionist - Front Of House employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist - Front Of House
✨Tip Number 1
Get to know the hotel and its neighbourhood! Familiarise yourself with local hotspots, restaurants, and events. This way, when you chat with guests, you can share insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your smile and warm greetings! First impressions matter, so make sure you’re ready to welcome guests with genuine enthusiasm. A friendly face can turn a good stay into a great one!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to handle any guest queries or issues with calm confidence. Remember, it’s all about creating those meaningful moments that guests will remember.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing your personality shine through in your application!
We think you need these skills to ace Front Desk Receptionist - Front Of House
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the friendly and enthusiastic side of you that matches our vibe at Hotel Indigo. Remember, we’re looking for someone who can create memorable moments for our guests.
Tailor Your Experience: Make sure to highlight any previous front office or customer service experience in your application. We love seeing how your past roles have prepared you for this position, so don’t hold back on those relevant skills and stories!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos – attention to detail is key in hospitality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team right from the start!
How to prepare for a job interview at Hotel Indigo
✨Know the Hotel's Story
Before your interview, dive into the story of Hotel Indigo and what makes it unique. Understand the local vibe of Shepherd’s Bush and be ready to share how you can contribute to creating authentic experiences for guests.
✨Showcase Your People Skills
As a Front Desk Receptionist, your ability to connect with guests is key. Prepare examples from your past experiences where you’ve gone above and beyond to make someone feel welcome or resolved an issue with a smile.
✨Familiarise Yourself with Hotel Systems
If you have experience with hotel management systems like Opera Cloud, mention it! If not, brush up on general hotel operations and be ready to discuss how you can quickly learn new systems.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you had to think on your feet or handle unexpected situations. Be prepared to discuss these during the interview, as they’ll want to see how you keep calm under pressure and ensure guest satisfaction.
