At a Glance
- Tasks: Lead the Spa Reception, ensuring exceptional guest experiences and building a thriving membership community.
- Company: Hotel Indigo & K West Shepherd’s Bush, a vibrant sanctuary for wellbeing.
- Benefits: Competitive salary, discounts on treatments, career development, and wellness support.
- Other info: Join a dynamic team with opportunities for growth and a focus on personal wellbeing.
- Why this job: Be the face of luxury hospitality and make a real impact on guests' wellbeing journeys.
- Qualifications: Experience in spa or health club management and strong relationship-building skills.
The predicted salary is between 28066 - 30000 £ per year.
Curate exceptional arrivals. Build lasting relationships. Elevate every experience. At Hotel Indigo & K West Shepherd’s Bush, our Spa & Wellbeing sanctuary is designed to offer more than treatments; it provides a place of restoration, connection, and personal wellbeing. As our Spa Reception & Membership Manager, you will be the face of that experience, leading a team that delivers exceptional service while building a thriving community of loyal members and wellness enthusiasts. This is a unique opportunity for a hospitality professional who combines luxury guest service with commercial acumen, relationship‑building expertise, and a genuine passion for wellbeing.
What’s Our Story? Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo brings the neighbourhood's character to life through thoughtful design, authentic experiences, and personalised service. Within this vibrant setting, our Spa & Wellbeing offering creates a refined retreat where guests and members can escape, recharge, and invest in their wellbeing.
As Spa Reception & Membership Manager, you'll play a pivotal role in shaping first impressions, nurturing lasting relationships, and ensuring every guest journey is as memorable as it is seamless. Here’s what you can look forward to:
- Annual Salary: £38,000
- Commission structure
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Lead the guest journey: Oversee the day-to-day operation of Spa Reception, ensuring every guest and member receives a warm, personalised, and seamless experience from arrival to departure.
- Operational leadership in the absence of the Director of Spa & Wellbeing.
- Build a thriving membership community: Drive membership acquisition, retention, and engagement through exceptional service and relationship building.
- Own the details: Manage reservations, memberships, retail transactions, guest communications, and CRM records with accuracy and efficiency.
- Create memorable experiences: Organise member events, wellness workshops, VIP visits, and exclusive experiences that strengthen loyalty and bring the wellbeing community together.
- Inspire your team: Recruit, train, and develop Spa Receptionists, creating a culture of luxury hospitality, accountability, and continuous improvement.
- Drive commercial performance: Lead revenue growth across memberships, retail, wellness experiences, and upgrades while monitoring key performance indicators and identifying opportunities to enhance results.
- Champion wellbeing: Become an ambassador for the Spa & Wellbeing philosophy, ensuring every interaction reflects the standards, values, and experience we aspire to deliver.
- Maintain operational excellence: Oversee reception standards, daily reconciliations, cash handling, reporting, and compliance while ensuring all guest-facing areas remain immaculate.
- Assist with scheduling team rotas, managing timesheets, and overseeing booking systems.
What’s Your Story? You're a natural relationship-builder with a passion for luxury hospitality and wellness. You'll thrive in this Spa Reception & Membership Manager role if you bring:
- Previous experience in a Spa Reception Manager, Membership Manager, or Health Club Manager role.
- Proven experience driving membership sales, retention, and guest loyalty programmes.
- Strong commercial awareness with the ability to achieve revenue and membership targets.
- Exceptional interpersonal, communication, and organisational skills.
- Experience leading, developing, and motivating guest-facing teams.
- Confidence handling VIP guests, member relationships, and service recovery situations.
- Experience using spa booking, membership, or CRM systems.
- A genuine passion for luxury service, wellbeing, and creating meaningful guest experiences.
- Fitness knowledge is an advantage.
- Pre‑opening experience a bonus!
As Spa Reception & Membership Manager, you'll be far more than the person overseeing reception. You'll be the champion of first impressions, member relationships, and the driving force behind a community that sees the Spa not simply as a facility, but as an essential part of their wellbeing journey. All applicants must have existing rights to work status in the UK.
Spa Reception & Membership Manager - Spa in City of Westminster employer: Hotel Indigo
At Hotel Indigo & K West Shepherd’s Bush, we pride ourselves on being an exceptional employer that values the wellbeing and growth of our team members. With a vibrant work culture that celebrates individuality and creativity, we offer extensive benefits including competitive salaries, career development programmes, and a supportive environment that encourages personal and professional growth. Join us in creating memorable experiences for our guests while enjoying unique perks such as discounts across our properties and access to a global network of IHG hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Reception & Membership Manager - Spa in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo
Don't be shy about reaching out to Hotel Indigo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Reception & Membership Manager - Spa in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
