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- Tasks: Be the welcoming face for guests during the night and ensure smooth hotel operations.
- Company: Join Hotel Indigo K West, a vibrant hotel with a creative spirit.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Why this job: Make a real impact on guest experiences while working independently at night.
- Qualifications: Previous front desk experience preferred; strong communication and attention to detail required.
- Other info: Flexible night shifts with great career growth in a supportive team environment.
The predicted salary is between 25500 - 30000 ÂŁ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Receptionist, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour.
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Receptionist:
- Annual salary: ÂŁ28,500
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, e‑mails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Receptionist role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest‑first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night‑time heartbeat of our hotel, we want to hear your story. Join us as Night Receptionist at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.
Night Receptionist - Front Of House in City of Westminster employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Front Of House in City of Westminster
✨Tip Number 1
Get to know the hotel vibe! Before your interview, check out Hotel Indigo's website and social media. Familiarise yourself with their story and values so you can show how you fit right in with their night-time team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios you might face as a Night Receptionist and role-play them with a friend. This will help you stay calm and confident when it comes to handling late arrivals or emergencies.
✨Tip Number 3
Show off your flexibility! Be ready to discuss your availability for night shifts, weekends, and holidays. Highlighting your willingness to adapt will make you stand out as a reliable candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Receptionist - Front Of House in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests. A little warmth goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in front desk roles or night shifts. We’re looking for someone who can handle late check-ins and early departures like a pro, so give us examples of how you've done this before.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Night Receptionist role. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at Hotel Indigo
✨Know Your Night Shift
Familiarise yourself with the unique challenges of working overnight. Understand the specific duties of a Night Receptionist, like handling late check-ins and ensuring guest safety. This will show your potential employer that you’re ready to take on the role.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you provided exceptional guest service, especially during challenging situations. Highlight how you maintained a calm and reassuring presence, as this is crucial for the Night Receptionist position.
✨Be Ready for Technical Questions
Brush up on your knowledge of hotel management systems like Opera Cloud. Be prepared to discuss how you would handle financial reporting and administrative tasks accurately, as these are key responsibilities in the role.
✨Demonstrate Flexibility and Reliability
Emphasise your ability to work night shifts, weekends, and holidays. Share instances where you’ve shown reliability and independence in previous roles, as these traits are essential for keeping the hotel running smoothly overnight.
