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- Tasks: Lead the overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Hotel Indigo K West Shepherd’s Bush, known for exceptional hospitality.
- Benefits: Competitive salary, discounts, healthcare, and world-class development opportunities.
- Other info: Flexible 4 on 4 off shift pattern with excellent career growth potential.
- Why this job: Be the calm leader during the night, making a real impact on guest experiences.
- Qualifications: Experience in hotel management, strong leadership, and guest service skills.
The predicted salary is between 35000 - 35000 ÂŁ per year.
Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherd’s Bush, we don’t stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We’re looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
Annual Salary and Benefits
- Annual salary: ÂŁ35,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood
- Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
- Support the guests: Handle late check‑ins, early check‑outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
- Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
- Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
- Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
- Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
- Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
What’s Your Story?
You’re calm, confident, and solutions‑focused; especially when others are sleeping. You’ll thrive in this Night Manager role if you bring:
- Experience in Front Office or Duty Management roles in a hotel environment
- A natural sense of responsibility, safety, and leadership
- Strong guest service instincts and problem‑solving skills
- Working knowledge of Opera Cloud (or similar hotel management systems)
- Familiarity with night audit procedures and financial reporting
- Excellent communication, organisation, and multitasking skills
- Understanding of health & safety, fire procedures, and emergency protocols
- Flexibility to work nights, weekends, and public holidays as part of a rotating roster
If you’re ready to lead the overnight experience and help our hotel rest easy knowing it’s in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherd’s Bush, and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK.
Night Manager - Front Of House in City of Westminster employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Front Of House in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hotel Indigo or similar places. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to share specific examples of how you've handled guest service challenges or led a team. We love hearing about real experiences that showcase your calm and confident approach.
✨Tip Number 3
Research is key! Familiarise yourself with Hotel Indigo's values and the local area. This will help you connect your experience to their mission of providing exceptional guest experiences, making you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Hotel Indigo K West Shepherd’s Bush.
We think you need these skills to ace Night Manager - Front Of House in City of Westminster
Some tips for your application 🫡
Show Your Night Owl Skills: When writing your application, highlight your experience in Front Office or Duty Management roles. We want to see how you've kept things running smoothly during the night shift and how you handle unexpected situations with calmness and professionalism.
Be Personal and Engaging: Make your application stand out by sharing a bit of your story. Tell us why you're passionate about providing exceptional guest experiences, especially during those quiet hours when the city sleeps. A personal touch can really make a difference!
Get the Details Right: Pay attention to the specifics in the job description. Mention your familiarity with hotel management systems like Opera Cloud and your understanding of night audit procedures. This shows us that you’re not just a great fit, but you also know what it takes to keep everything on track overnight.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at Hotel Indigo K West Shepherd’s Bush!
How to prepare for a job interview at Hotel Indigo
✨Know Your Hotel Inside Out
Before your interview, make sure you research Hotel Indigo K West Shepherd’s Bush thoroughly. Understand their values, the neighbourhood vibe, and what sets them apart in the hospitality industry. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Night Owl Skills
As a Night Manager, you'll need to demonstrate your ability to handle situations calmly and efficiently during the night shift. Prepare examples from your past experiences where you've successfully managed late check-ins, guest complaints, or emergencies. Highlight your problem-solving skills and how you maintain a welcoming atmosphere even when things get hectic.
✨Familiarise Yourself with Systems
Since the role requires knowledge of hotel management systems like Opera Cloud, brush up on your technical skills. If you have experience with similar systems, be ready to discuss how you've used them effectively in previous roles. If not, show your willingness to learn and adapt quickly to new technologies.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel's operations, team dynamics, and expectations for the Night Manager role. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about their approach to guest feedback and how they support their staff during night shifts.