At a Glance
- Tasks: Be the calm presence that ensures guests feel welcome and safe overnight.
- Company: Join Hotel Indigo, where hospitality never sleeps and creativity thrives.
- Benefits: Enjoy a competitive salary, discounts, and extensive development opportunities.
- Other info: Flexible hours with great career growth in a supportive environment.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Previous hotel experience preferred; strong communication and attention to detail required.
The predicted salary is between 30300 - 30300 £ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the team!
What’s Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here’s what you can look forward to as our Night Experience Supervisor:
- Annual salary: £30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- World‑class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go‑to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day’s team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What’s Your Story? You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest‑first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you’re ready to be the night‑time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift. All applicants must have existing rights to work status in the UK.
Night Experience Supervisor - Front Of House in City of Westminster employer: Hotel Indigo
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Experience Supervisor, you will enjoy competitive benefits including a generous salary, extensive discounts across our properties, and world-class development programmes to support your career growth. Join us in creating unforgettable experiences for our guests while enjoying the unique energy of Shepherd’s Bush and the camaraderie of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Night Experience Supervisor - Front Of House in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Experience Supervisor role.
✨Tip Number 2
Be ready for the spotlight! Prepare for potential interviews by practising common questions and showcasing your calm, guest-first attitude. Remember, they want to see how you handle pressure, so think of examples from your past experiences.
✨Tip Number 3
Show off your knowledge! Familiarise yourself with Hotel Indigo's story and values. When you apply through our website, make sure to highlight how your skills align with our commitment to unforgettable guest service.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can keep you top of mind. It shows you're genuinely interested in being part of the team at Hotel Indigo K West Shepherd’s Bush.
We think you need these skills to ace Night Experience Supervisor - Front Of House in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for guest service shine through! Share specific examples of how you've made guests feel welcome and valued in previous roles. We want to see that you truly care about creating memorable experiences.
Highlight Relevant Experience:Make sure to mention any previous front desk or night shift experience you have. If you've worked with systems like Opera Cloud, give us the details! We’re looking for someone who can hit the ground running, so show us what you've got.
Be Yourself:We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to share your personality. Whether it’s your calm presence under pressure or your knack for problem-solving, let us see what makes you unique.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to find your application and start the conversation about how you can join our team!
How to prepare for a job interview at Hotel Indigo
✨Know Your Night Shift
Familiarise yourself with the specific duties of a Night Experience Supervisor. Understand the importance of late check-ins, early departures, and how to handle guest queries during off-hours. This will show your potential employer that you’re ready to take on the role.
✨Showcase Your Calmness
During the interview, demonstrate your ability to stay calm under pressure. Share examples from past experiences where you successfully managed challenging situations, especially in a hospitality context. This will highlight your suitability for the night shift environment.
✨Highlight Your Guest-First Attitude
Prepare to discuss how you prioritise guest satisfaction. Think of specific instances where you went above and beyond to ensure a guest felt welcome and safe. This aligns perfectly with the hotel's commitment to unforgettable guest service.
✨Be Ready for Financial Tasks
Since the role involves completing night audits and financial reporting, brush up on your knowledge of financial processes. Be prepared to discuss any relevant experience you have with systems like Opera Cloud or similar, as this will demonstrate your readiness for the administrative side of the job.
