At a Glance
- Tasks: Lead a team of therapists and deliver luxury spa treatments to guests.
- Company: Hotel Indigo & K West Spa, a vibrant wellbeing sanctuary in West London.
- Benefits: Competitive salary, discounts, career development, and wellness support.
- Other info: Join a creative team and make a memorable impact on guest experiences.
- Why this job: Combine your passion for wellbeing with leadership in a luxury spa environment.
- Qualifications: Experience as a Senior Therapist or similar role in a luxury spa.
Lead with expertise. Deliver with care. Inspire wellbeing. At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa & Wellbeing sanctuary offers a refined escape from the energy of the neighbourhood, a place where exceptional treatments, personalised service, and meaningful moments of restoration come together. We are seeking an experienced and passionate Head Therapist to lead by example, setting the standard for treatment excellence, guest care, and team development. This is an opportunity for a highly skilled therapist to combine hands‑on expertise with leadership responsibility, helping shape a luxury wellbeing experience that guests will remember long after they leave.
Hotel Indigo is inspired by the character of its neighbourhood and we celebrate creativity, individuality, and discovery. Our Spa & Wellbeing offering provides a sophisticated counterbalance to the vibrant energy of West London, a destination where guests can reconnect, recharge, and indulge in moments of calm. You’ll play a key role in bringing this vision to life, ensuring every guest experience reflects the highest standards of luxury hospitality and holistic wellbeing.
Here’s what you can look forward to as our Head Therapist:
- Annual Salary: 38,000
- Commission on retail and service
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cashplan
- Interest‑free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood
- Deliver exceptional wellbeing experiences: Perform luxury spa treatments and consultations to the highest professional standards, creating personalised journeys for every guest.
- Lead by example: Act as a role model for service excellence, professionalism, presentation, and wellbeing expertise across the spa team.
- Support and develop the team: Coach, mentor and motivate Spa Therapists and Spa Attendants, helping them achieve their potential while maintaining treatment consistency and service standards.
- Demonstrate strong leadership and clear communication when delegating duties to therapists and spa attendants, ensuring the highest standards of the spa and its facilities are consistently maintained.
- Elevate the guest journey: Ensure every guest receives a warm welcome, expert guidance, and a seamless experience from arrival through to departure.
- Drive commercial success: Promote treatments, retail products, memberships, and wellbeing experiences with confidence, helping maximise guest satisfaction and departmental performance.
- Maintain luxury standards: Ensure treatment rooms, relaxation areas, equipment, and guest facilities remain immaculate, fully stocked, and operational at all times.
- Ensure retail and professional products are fully stocked, complete monthly inventory checks, and work closely with the spa leadership team to ensure accurate stock recording.
- Support operational excellence: Assist with scheduling team rotas, managing timesheets, overseeing booking systems, stock management, daily reporting, VIP experiences, wellness events, and operational leadership in the absence of the Director of Spa & Wellbeing.
What's Your Story?
You're a talented therapist, natural leader, and passionate advocate for wellbeing. You'll thrive in this Head Therapist role if you bring:
- Previous experience as a Senior Therapist, Head Therapist, or Spa Supervisor within a luxury spa, wellness destination, or premium hospitality environment
- A recognised spa therapy qualification (CIDESCO, CIBTAC, NVQ Level 3 or equivalent)
- Strong knowledge of luxury treatments, skincare products, and holistic wellbeing practices
- Experience coaching and developing therapists to deliver exceptional guest experiences
- A genuine passion for personalised service and creating memorable moments
- Commercial awareness with confidence in retail sales, memberships, and upselling opportunities
- Excellent communication and organisational skills
- Knowledge of health & safety, hygiene, COSHH, and spa operational standards
- Flexibility to work a variety of shifts, including weekends and holidays
- Pre‑opening experience a bonus!
If you're ready to combine exceptional treatment expertise with inspiring leadership, we'd love to hear your story. Join us as a Head Therapist at Hotel Indigo K West Shepherd's Bush and help create a wellbeing experience that is as individual, memorable, and inspiring as the neighbourhood itself.
All applicants must have existing rights to work status in the UK.
Head Therapist - Spa in City of Westminster employer: Hotel Indigo
At Hotel Indigo & K West Spa Shepherd’s Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through extensive training opportunities and career advancement programmes, while our competitive benefits package, including generous discounts and a focus on wellbeing, ensures that our team members feel valued and inspired. Join us in creating memorable luxury experiences in a vibrant West London setting, where your expertise as a Head Therapist will shine and make a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist - Spa in City of Westminster
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Hotel Indigo!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Hotel Indigo.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Hotel Indigo.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Hotel Indigo!
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Hotel Indigo
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Hotel Indigo's Values
Before the interview, dig deep into Hotel Indigo's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
