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- Tasks: Deliver exceptional guest service and manage front desk operations at a boutique hotel.
- Company: Charming boutique hotel in the heart of Westminster.
- Benefits: Competitive salary, pension contributions, and discounts across properties.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full-time position with opportunities for growth in hospitality.
The predicted salary is between 30000 - 42000 £ per year.
A boutique hotel in Westminster is seeking a Front Desk Receptionist to deliver exceptional guest service. The successful candidate will assist guests, manage bookings, and handle front desk operations. Ideal candidates will have customer service experience and strong communication skills, with a genuine passion for hospitality. This full-time position offers a competitive salary and additional perks including pension contributions and discounts across properties.
Front Desk & Guest Experience Lead | Pension & Discounts in City of Westminster employer: Hotel Indigo
Contact Detail:
Hotel Indigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Guest Experience Lead | Pension & Discounts in City of Westminster
✨Tip Number 1
Make sure to showcase your customer service experience during interviews. We want to hear about those moments when you went above and beyond for a guest – it’s all about that genuine passion for hospitality!
✨Tip Number 2
Practice your communication skills! Role-play common front desk scenarios with a friend or family member. This will help us feel more confident and prepared to handle any situation that comes our way.
✨Tip Number 3
Don’t forget to research the hotel before your interview. Knowing about their unique offerings and values shows us that you’re genuinely interested in being part of the team and enhancing the guest experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Desk & Guest Experience Lead | Pension & Discounts in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share any experiences that highlight your enthusiasm for providing exceptional guest service – it’s what we’re all about!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant customer service experience and strong communication skills that match what we’re looking for in a Front Desk Receptionist.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Hotel Indigo
✨Know the Hotel Inside Out
Before your interview, do some research on the boutique hotel. Familiarise yourself with its history, values, and unique offerings. This will not only impress the interviewers but also help you tailor your answers to show how you align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about challenging situations you handled well and how you went above and beyond for guests. This will demonstrate your genuine passion for hospitality.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with common questions and improve your delivery.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the hotel and the team. This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the hotel's approach to guest experience or opportunities for professional development.
