At a Glance
- Tasks: Welcome guests and provide outstanding service while sharing local stories.
- Company: Boutique Hotel Indigo Bath, steeped in history and culture.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development.
- Other info: Join a dynamic team with opportunities for recognition and growth.
- Why this job: Be the face of a unique hotel and create memorable experiences for guests.
- Qualifications: Outgoing personality, excellent communication skills, and a passion for customer service.
The predicted salary is between 22068 - 26972 £ per year.
Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath.
Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath.
Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.
Our 166 rooms have been perfectly designed with our guests and the city in mind.
Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene.
From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.
But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team.
We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
Are you out-going, full of energy and enthusiastic?
A natural-born storyteller?
Are you passionate about offering excellent customer service?
Then our stunning boutique Hotel could be the place for you.
The Role
We have a fantastic opportunity for a Concierge to join our team on a casual basis.
You’ll need to be out -going, full of enthusiasm and a natural -born storyteller for this role.
You’ll be the first point of contact and face of the Hotel, assisting our guests with any queries they have.
You’ll be responsible for providing our guests with a warm welcome and giving them an outstanding guest experience through a relaxed, personalised service.
You will be someone who likes to get to know people, able to start genuine, authentic conversations and talk with our guests to create wonderful memories.
Having passion and knowledge for the local neighbourhood is a must, so you can go that extra mile for each visitor.
Assist with Check in/Check out.
The Ideal Candidate
We’re looking for a Concierge with Star -Quality!
You’ll be front and centre of our stage, delivering a personalised, friendly service will be second nature to you.
You’ll have excellent attention to detail and a passion to provide
5 -star standards, going above and beyond to create memorable experiences for our guests.
You’ll be organised and a problem -solver with strong communication skills.
This is a hands -on role, so you’ll need to support the rest of the Front of House Team from time to time to ensure every guest has a seamless experience.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away.
Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
- #J-18808-Ljbffr
Concierge - Casual in Bath employer: Hotel Indigo
At Hotel Indigo K West Shepherd’s Bush, we pride ourselves on fostering a vibrant and inclusive work culture where every team member plays a vital role in delivering exceptional guest experiences. As a Kitchen Porter, you will enjoy competitive benefits including a generous salary, extensive discounts, and access to world-class training programmes, all while being part of a community-focused environment that values teamwork and quality. Join us in creating a spotless kitchen that supports our talented chefs and enhances the local energy of Shepherd’s Bush.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Casual in Bath
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hotel Indigo and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Concierge - Casual in Bath
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hotel Indigo that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hotel Indigo.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hotel Indigo get a sense of who you are beyond your experience!
How to prepare for a job interview at Hotel Indigo
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hotel Indigo and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
