At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the vibrant team at Hotel Indigo Torquay, located on the stunning English Riviera.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible 32-hour contract with weekend availability essential.
- Why this job: Be part of creating memorable experiences in a beautiful coastal setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 € per year.
Hotel Indigo Torquay is looking for a Front Office Team Member to join our growing team and bring the Hotel Indigo values to life! Hotel Indigo Torquay brings a vibrant new addition to this idyllic coastal town. Nestled along the stunning English Riviera, the hotel offers guests breathtaking views of Tor Bay and easy access to some of Torquay's most iconic beaches and walking trails, where nature can be truly appreciated. Close to local attractions, including the historic Torre Abbey and the lively harbour, guests can also indulge in the region's renowned culinary scene featuring fresh seafood and artisanal delights.
We are looking for someone who can work 32 hours per week across 4 shifts (weekend availability essential). Please note this is a 6-month fixed-term contract.
As a Front Office Team Member (32 hours per week), you can expect to carry out the following duties:
- Checking in our guests when they first arrive, and checking out our guests on departure.
- Greeting our guests with a warm and authentic Hotel Indigo welcome.
- Using Opera to check in our guests efficiently.
Front Office Receptionist (32 hours) employer: Hotel Indigo Torquay
Hotel Indigo Torquay is an exceptional employer, offering a vibrant work environment in a stunning coastal location that enhances both personal and professional growth. With a strong emphasis on employee development, our team members enjoy opportunities to learn and thrive while being part of a culture that values authenticity and creativity. Join us to be part of a unique hospitality experience that not only delights our guests but also enriches your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist (32 hours)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Hotel Indigo Torquay. Familiarise yourself with its values, the local attractions, and what makes it unique. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant atmosphere.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the first point of contact for guests. Brush up on your communication skills and think about how you can create a warm and welcoming environment. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Hotel Indigo's values from the get-go.
✨Tip Number 4
Apply through our website! We want to make the application process as smooth as possible for you. By applying directly through our site, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Front Office Receptionist (32 hours)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the vibrant atmosphere at Hotel Indigo Torquay.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Front Office Team Member role. Focus on customer service skills and any previous hospitality experience, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you want to join our team. Share your passion for hospitality and how you can contribute to creating memorable experiences for our guests at Hotel Indigo.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our Hotel Indigo family!
How to prepare for a job interview at Hotel Indigo Torquay
✨Know the Hotel Indigo Values
Before your interview, take some time to familiarise yourself with the values of Hotel Indigo. They’re looking for someone who embodies their spirit, so think about how your personal values align with theirs and be ready to share examples that demonstrate this.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, excellent customer service is key. Prepare specific examples from your past experiences where you’ve gone above and beyond for a guest or resolved a difficult situation. This will show them you’re the right fit for their vibrant team.
✨Be Ready for Role-Play Scenarios
Interviews for front office roles often include role-play scenarios to assess your response to guest interactions. Practice common situations, like handling check-ins or dealing with complaints, so you can demonstrate your skills confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
