At a Glance
- Tasks: Welcome guests with a warm smile and manage front desk activities.
- Company: Join a creative and innovative hospitality company in the heart of London.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Great opportunities for career growth in a vibrant work environment.
- Why this job: Be part of a fun team and make a real impact on guest experiences.
- Qualifications: 1 year experience in a Front Office role and a positive attitude.
The predicted salary is between 22000 - 27000 £ per year.
An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front Office Team at a Criterion Hospitality property located in Piccadilly Circus. We are a passionate and creative company looking to bring innovation into our real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation in a fast-paced environment, then we would be delighted to hear from you.
With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Agent to join our team.
What you will be doing:
You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services. As a Guest Services Agent, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. The ideal individual can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our reception team provides professional and friendly service to our customers and guests.
What are we looking for?
- A positive individual that is excited to be part of a fun Team
- Driven to deliver results
- Minimum 1 year in a Front Office Role in a similar property
What we offer you:
- Daily food allowance (non contractual) for days worked
- Company pension scheme
- Holidays
- Employee assistance program and counselling sessions (including close family members)
- Discounted stays at other properties
- Refer a friend scheme
Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits. Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.
Guest Service Agent in London employer: Hotel Indigo - Reception
Criterion Hospitality is an exceptional employer that fosters a vibrant and innovative work culture in the heart of London’s West End. As a Guest Service Agent, you will enjoy competitive benefits, including a daily food allowance, a company pension scheme, and opportunities for career growth within a fun and dynamic team. Join us to be part of a passionate company that values creativity and provides a welcoming environment for both employees and guests.
