At a Glance
- Tasks: Lead the reception team to create outstanding guest experiences every day.
- Company: Join Criterion Hospitality, a vibrant and innovative company in London's West End.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative atmosphere with a focus on creativity and guest satisfaction.
- Why this job: Be a key player in delivering exceptional service and making guests feel at home.
- Qualifications: Experience in hotel reception management and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
An exceptional opportunity has arisen for a passionate and experienced Reception Manager to join the Front Office Team at Criterion Hospitality. As Reception Manager, you will play a vital leadership role in the smooth day-to-day running of the reception desk, ensuring outstanding guest experiences from arrival to departure. You'll bring energy, organisation, and passion to the role, leading your team by example and creating a warm, professional, and efficient front-of-house environment.
Key Responsibilities:
- Oversee the daily operations of the reception/front desk, ensuring seamless check-in/check-out procedures
- Lead, train, and motivate the reception team to deliver consistently high levels of guest service
- Handle guest feedback and resolve issues with professionalism and urgency
- Ensure lobby and front desk areas are managed proactively and always presentable
- Support the Front Office Manager in administrative tasks, rotas, team development, and performance management
- Maintain accurate records and ensure compliance with health & safety and data protection protocols
- Work collaboratively with other departments to ensure guest needs are exceeded
About Us:
Criterion Hospitality is a vibrant and forward-thinking company bringing innovation to real estate, hotels, and beyond. With four hotels located in London's dynamic West End, we are passionate about delivering exceptional guest experiences and pushing creative boundaries in everything we do.
What We're Looking For:
- Previous experience as a Reception Manager or Guest Services Manager in a hotel environment
- Strong knowledge of front office systems and procedures
- Hands-on leadership style with the ability to inspire and develop your team
- Confident, professional, and energetic approach to guest service
- Excellent communication, organisational, and people management skills
- Calm under pressure and solution-oriented with a can-do attitude
Front Office Manager employer: Hotel Indigo - Reception
Criterion Hospitality is an exceptional employer that fosters a vibrant and innovative work culture in the heart of London’s West End. As a Guest Service Agent, you will enjoy competitive benefits, including a daily food allowance, a company pension scheme, and opportunities for career growth within a fun and dynamic team. Join us to be part of a passionate company that values creativity and provides a welcoming environment for both employees and guests.
