At a Glance
- Tasks: Lead front office operations and deliver exceptional customer service daily.
- Company: Join Criterion Hospitality, a creative company in the heart of London.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Dynamic work environment with opportunities for creativity and career growth.
- Why this job: Be part of a fun, innovative team and grow your career in hospitality.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
An exceptional opportunity has arisen for a passionate Duty Manager to be part of the Team at Criterion Hospitality.
As Guest Service Manager you will:
- Assist the Front Office Manager in successfully administering and executing all front office operations daily.
- Showcase excellent leadership and interpersonal skills.
- Be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.
About The company:
We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.
Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.
What are we looking for?
- Previous experience as a Guest Service Manager or similar role in a hotel.
- Excellent detailed knowledge of Front Office operations.
- A hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members.
- Excellent man management skills, confidence, presence, a passion for service delivery, and enjoyment of working in a busy environment.
- A can-do attitude, excellent communication skills, and being hands-on where needed with your team.
What we offer you:
- Daily food allowance (non-contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Join Our Company!
You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.
Duty Manager employer: Hotel Indigo - Reception
Criterion Hospitality is an exceptional employer located in the vibrant West End of London, offering a dynamic work environment where guest service excellence is at the forefront. With a strong emphasis on employee development and a supportive culture, team members are encouraged to grow their skills and advance their careers within our portfolio of hotels. Join us to be part of a passionate team that values outstanding service and fosters a collaborative atmosphere.
