At a Glance
- Tasks: Welcome guests and create memorable experiences in a luxury spa environment.
- Company: Join Hotel Indigo & K West Spa, a unique wellness sanctuary in London.
- Benefits: Enjoy discounts, complimentary stays, and career development opportunities.
- Other info: Flexible hours with a supportive team and a focus on sustainability.
- Why this job: Be the first and last impression of a luxury destination while promoting wellbeing.
- Qualifications: Experience in luxury hospitality and a passion for guest service.
The predicted salary is between 22000 - 25000 £ per year.
At Hotel Indigo & K West Spa Shepherd's Bush, our Spa & Wellbeing sanctuary offers a refined retreat where thoughtful service and genuine care define every experience. As a Spa Receptionist, you'll be the first and last impression of our luxury wellness destination, welcoming guests with warmth, expertise, and impeccable attention to detail.
If you thrive on creating memorable moments, building meaningful connections, and delivering service with grace and professionalism, we'd love to hear your story. Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo celebrates authentic experiences and local character. The reception experience is at the heart of that journey.
Here's what you can look forward to as our Spa Receptionist:
- Pension with company contributions
- ~50% discount in all our restaurants and Spa treatments across our properties
- ~ Complimentary stay after passing probation
- ~ Extensive discounts on our benefits platform
- ~ Access to a Healthcare Cash plan
- ~ Interest-free season ticket loan
- ~ Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- ~ Career development programmes and training opportunities
- ~ Bike to work scheme
- ~ Free meals on duty
- ~ Social squads and recognition schemes to make your voice heard and celebrate success
Share your expertise - Confidently promote treatments, memberships, retail products, and wellness experiences, helping guests discover the offerings best suited to their needs.
Keep everything in balance - Process payments, reconcile tills, maintain accurate records, and support daily financial reporting procedures.
Maintain an atmosphere of calm - Ensure reception, retail displays, and guest areas remain immaculate, welcoming, and beautifully presented throughout the day.
Champion wellbeing and sustainability - Support environmentally responsible practices and embody our philosophy of mindful hospitality.
Spa reception team will open and close from 6:30am until 9:30pm.
Previous experience within luxury hospitality, spa reception, wellness, or premium guest services is required. Flexibility to work mornings, evenings, weekends, and holidays is essential.
As a Spa Receptionist, you'll do more than check guests in and answer phones. If you're ready to bring warmth, professionalism, and a passion for wellbeing to one of London's newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd's Bush and help create a place where every arrival feels like an escape.
Spa Receptionist - Spa in London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Spa in London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Hotel Indigo London K West Shepherd’s Bush!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Hotel Indigo London K West Shepherd’s Bush.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Hotel Indigo London K West Shepherd’s Bush.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Hotel Indigo London K West Shepherd’s Bush!
We think you need these skills to ace Spa Receptionist - Spa in London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Hotel Indigo London K West Shepherd’s Bush's Values
Before the interview, dig deep into Hotel Indigo London K West Shepherd’s Bush's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
