At a Glance
- Tasks: Welcome guests, manage bookings, and create exceptional experiences in a luxury spa environment.
- Company: Join Hotel Indigo & K West Spa, a luxury wellness destination in London.
- Benefits: Competitive salary, discounts on treatments, career development, and wellness support.
- Other info: Flexible hours with opportunities for growth in a supportive team environment.
- Why this job: Be the first impression of a tranquil retreat and make every guest feel special.
- Qualifications: Experience in luxury hospitality, outstanding communication skills, and a passion for wellbeing.
The predicted salary is between 27900 - 27900 £ per year.
Welcome every guest. Curate every detail. Create moments. At Hotel Indigo & K West Spa Shepherd's Bush, our Spa & Wellbeing sanctuary offers a refined retreat where thoughtful service and genuine care define every experience. As a Spa Receptionist, you'll be the first and last impression of our luxury wellness destination, welcoming guests with warmth, expertise, and impeccable attention to detail.
If you thrive on creating memorable moments, building meaningful connections, and delivering service with grace and professionalism, we'd love to hear your story.
What's Our Story?
Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo celebrates authentic experiences and local character. Our Spa & Wellbeing offering provides a tranquil counterbalance to the energy of the city, a place where guests and members can relax, restore, and reconnect. The reception experience is at the heart of that journey. Every interaction, recommendation, and personal touch contributes to an atmosphere of calm, luxury, and genuine hospitality.
Here's what you can look forward to as our Spa Receptionist:
- Annual Salary - 27,900
- Commission structure
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cash plan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood
- Create exceptional first impressions - Welcome guests and members with warmth, professionalism, and a personalised approach that reflects the standards of a luxury wellbeing destination.
- Coordinate every journey - Manage bookings, appointments, cancellations, and guest enquiries with efficiency and attention to detail, ensuring a seamless experience from arrival to departure.
- Share your expertise - Confidently promote treatments, memberships, retail products, and wellness experiences, helping guests discover the offerings best suited to their needs.
- Keep everything in balance - Process payments, reconcile tills, maintain accurate records, and support daily financial reporting procedures.
- Maintain an atmosphere of calm - Ensure reception, retail displays, and guest areas remain immaculate, welcoming, and beautifully presented throughout the day.
- Work as one team - Collaborate closely with therapists and the wider hotel operation to deliver an effortless and memorable guest experience.
- Own the details - Maintain guest profiles, treatment preferences, and booking records with precision and confidentiality.
- Champion wellbeing and sustainability - Support environmentally responsible practices and embody our philosophy of mindful hospitality.
Spa reception team will open and close from 6:30am until 9:30pm.
What's Your Story?
You're naturally warm, organised, and passionate about creating exceptional experiences. You'll thrive in this role if you bring:
- Previous experience within luxury hospitality, spa reception, wellness, or premium guest services
- Outstanding communication and interpersonal skills
- Experience managing bookings, guest enquiries, and diary coordination
- Confidence promoting retail products, memberships, and spa experiences
- Strong administrative and cash-handling abilities
- Excellent attention to detail and organisational skills
- Knowledge of health & safety and guest confidentiality standards
- A polished, professional presentation and genuine passion for wellbeing
- Flexibility to work mornings, evenings, weekends, and holidays
As a Spa Receptionist, you'll do more than check guests in and answer phones. You'll set the tone for every experience, creating an atmosphere of tranquillity, care, and understated luxury from the very first interaction.
If you're ready to bring warmth, professionalism, and a passion for wellbeing to one of London's newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd's Bush and help create a place where every arrival feels like an escape.
All applicants must have existing rights to work status in the UK.
Spa Receptionist - London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo London K West Shepherd’s Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo London K West Shepherd’s Bush
Don't be shy about reaching out to Hotel Indigo London K West Shepherd’s Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo London K West Shepherd’s Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
