At a Glance
- Tasks: Welcome guests with warmth and promote wellness treatments in a luxury spa environment.
- Company: Join Hotel Indigo & K West Spa, a vibrant wellness sanctuary in London.
- Benefits: Enjoy discounts, complimentary stays, career development, and a supportive work culture.
- Other info: Flexible hours with opportunities for growth and a focus on sustainability.
- Why this job: Be the first impression of a luxury spa and create memorable experiences for guests.
- Qualifications: Experience in luxury hospitality and a passion for wellbeing is essential.
The predicted salary is between 22000 - 25000 £ per year.
At Hotel Indigo & K West Spa Shepherd's Bush, our Spa & Wellbeing sanctuary offers a refined retreat where thoughtful service and genuine care define every experience. As a Spa Receptionist, you'll be the first and last impression of our luxury wellness destination, welcoming guests with warmth, expertise, and impeccable attention to detail.
If you thrive on creating memorable moments, building meaningful connections, and delivering service with grace and professionalism, we'd love to hear your story. Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo celebrates authentic experiences and local character. The reception experience is at the heart of that journey.
Here's what you can look forward to as our Spa Receptionist:
- Pension with company contributions
- ~50% discount in all our restaurants and Spa treatments across our properties
- ~ Complimentary stay after passing probation
- ~ Extensive discounts on our benefits platform
- ~ Access to a Healthcare Cash plan
- ~ Interest-free season ticket loan
- ~ Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- ~ Career development programmes and training opportunities
- ~ Bike to work scheme
- ~ Free meals on duty
- ~ Social squads and recognition schemes to make your voice heard and celebrate success
Share your expertise - Confidently promote treatments, memberships, retail products, and wellness experiences, helping guests discover the offerings best suited to their needs.
Keep everything in balance - Process payments, reconcile tills, maintain accurate records, and support daily financial reporting procedures.
Maintain an atmosphere of calm - Ensure reception, retail displays, and guest areas remain immaculate, welcoming, and beautifully presented throughout the day.
Champion wellbeing and sustainability - Support environmentally responsible practices and embody our philosophy of mindful hospitality.
Spa reception team will open and close from 6:30am until 9:30pm.
Previous experience within luxury hospitality, spa reception, wellness, or premium guest services is required. Flexibility to work mornings, evenings, weekends, and holidays is essential.
If you're ready to bring warmth, professionalism, and a passion for wellbeing to one of London's newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd's Bush and help create a place where every arrival feels like an escape.
Spa Front of House Receptionist in London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Front of House Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo London K West Shepherd’s Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo London K West Shepherd’s Bush
Don't be shy about reaching out to Hotel Indigo London K West Shepherd’s Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Front of House Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo London K West Shepherd’s Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
