At a Glance
- Tasks: Be the calm presence that ensures guests feel welcome and safe overnight.
- Company: Join Hotel Indigo K West, where hospitality never sleeps.
- Benefits: Enjoy a competitive salary, discounts, and world-class development opportunities.
- Other info: Flexible night shifts with great career growth potential.
- Why this job: Make a real impact on guest experiences during the night shift.
- Qualifications: Previous hotel experience preferred; strong communication and attention to detail required.
The predicted salary is between 30000 - 30000 £ per year.
Own the night, one guest at a time. At Hotel Indigo K West Shepherd's Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Experience Supervisor, you'll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you'll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the team!
What's Our Story? Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd's Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.
Here's what you can look forward to as our Night Experience Supervisor:
- Annual salary: 30,300
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off-hours.
- Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
- Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
- Be the go-to overnight: Help with guest queries, in-room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
- Own the desk: Manage phones, emails, and internal handovers, ensuring the next day's team is fully up to speed.
- Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.
What's Your Story? You're reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You'll thrive in this Night Experience Supervisor role if you have:
- Previous front desk or hotel night shift experience (preferred)
- Great attention to detail and comfort working solo
- Good knowledge of Opera Cloud or similar systems
- Ability to complete financial and administrative tasks accurately
- Flexibility to work night shifts, weekends, and public holidays as required
- A guest-first attitude and strong communication skills
- A calm, reassuring presence in any situation
If you're ready to be the night-time heartbeat of our hotel, we want to hear your story. Join us as Night Experience Supervisor at Hotel Indigo K West Shepherd's Bush, and help every guest sleep soundly knowing you're on shift. All applicants must have existing rights to work status in the UK.
Night Experience Supervisor - London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo K West Shepherd's Bush, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contribution. As a Night Experience Supervisor, you'll enjoy competitive benefits including a generous salary, extensive discounts, and world-class development programmes, all while being part of a dynamic team dedicated to creating unforgettable experiences for our guests. Join us in a role that not only offers independence and responsibility but also the opportunity to grow within a globally recognised brand in the heart of London.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Experience Supervisor - London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Experience Supervisor role.
✨Tip Number 2
Show up and shine! If you know of any open days or recruitment events at Hotel Indigo, make sure to attend. It’s a great chance to meet the team, showcase your personality, and demonstrate your passion for guest service.
✨Tip Number 3
Be prepared for the interview! Brush up on your knowledge of Opera Cloud and be ready to discuss how you handle late check-ins or emergencies. We want to see your calm, capable side in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Hotel Indigo K West Shepherd's Bush.
We think you need these skills to ace Night Experience Supervisor - London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests. A little warmth goes a long way!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in night shifts or front desk roles. We love seeing how your past experiences can contribute to our team, so be specific about what you've done and how it relates to the Night Experience Supervisor role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Hotel Indigo K West Shepherd's Bush!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Know Your Night Shift Role
Familiarise yourself with the specific responsibilities of a Night Experience Supervisor. Understand what it means to handle late check-ins, complete night audits, and prioritise guest safety. This knowledge will help you demonstrate your readiness for the role during the interview.
✨Showcase Your Guest-First Attitude
Prepare examples that highlight your commitment to guest service. Think of situations where you went above and beyond to ensure a guest felt welcome or safe. This will show the interviewers that you embody the caring presence they’re looking for.
✨Demonstrate Calm Under Pressure
Since the role requires a cool head during the night shift, be ready to discuss how you've handled stressful situations in the past. Share specific instances where your calmness made a difference, whether it was managing a guest's emergency or resolving a conflict.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera Cloud or similar systems, be prepared to talk about it. If not, do a bit of research to understand how these systems work. Showing that you're tech-savvy and willing to learn can set you apart from other candidates.
