At a Glance
- Tasks: Lead a team of therapists and deliver luxury spa treatments with care.
- Company: Hotel Indigo & K West Spa, a vibrant wellbeing sanctuary in London.
- Benefits: Competitive salary, discounts, career development, and wellness support.
- Other info: Join a dynamic team and enjoy excellent career growth opportunities.
- Why this job: Inspire wellbeing and create memorable experiences for guests in a luxury setting.
- Qualifications: Experience as a Senior Therapist or similar role in a luxury spa.
The predicted salary is between 25000 - 30000 £ per year.
Lead with expertise. Deliver with care. Inspire wellbeing. At Hotel Indigo & K West Spa Shepherd's Bush, our Spa & Wellbeing sanctuary offers a refined escape from the energy of the neighbourhood, a place where exceptional treatments, personalised service, and meaningful moments of restoration come together. We are seeking an experienced and passionate Head Therapist to lead by example, setting the standard for treatment excellence, guest care, and team development. This is an opportunity for a highly skilled therapist to combine hands-on expertise with leadership responsibility, helping shape a luxury wellbeing experience that guests will remember long after they leave.
Hotel Indigo is inspired by the character of its neighbourhood and we celebrate creativity, individuality, and discovery. Our Spa & Wellbeing offering provides a sophisticated counterbalance to the vibrant energy of West London, a destination where guests can reconnect, recharge, and indulge in moments of calm. You'll play a key role in bringing this vision to life, ensuring every guest experience reflects the highest standards of luxury hospitality and holistic wellbeing.
Here's what you can look forward to as our Head Therapist:
- Annual Salary: 38,000
- Commission on retail and service
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to a Healthcare Cashplan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Deliver exceptional wellbeing experiences: Perform luxury spa treatments and consultations to the highest professional standards, creating personalised journeys for every guest.
- Lead by example: Act as a role model for service excellence, professionalism, presentation, and wellbeing expertise across the spa team.
- Support and develop the team: Coach, mentor and motivate Spa Therapists and Spa Attendants, helping them achieve their potential while maintaining treatment consistency and service standards.
- Demonstrate strong leadership and clear communication when delegating duties to therapists and spa attendants, ensuring the highest standards of the spa and its facilities are consistently maintained.
- Elevate the guest journey: Ensure every guest receives a warm welcome, expert guidance, and a seamless experience from arrival through to departure.
- Drive commercial success: Promote treatments, retail products, memberships, and wellbeing experiences with confidence, helping maximise guest satisfaction and departmental performance.
- Maintain luxury standards: Ensure treatment rooms, relaxation areas, equipment, and guest facilities remain immaculate, fully stocked, and operational at all times.
- Ensure retail and professional products are fully stocked, complete monthly inventory checks, and work closely with the spa leadership team to ensure accurate stock recording.
- Support operational excellence: Assist with scheduling team rotas, managing timesheets, overseeing booking systems, stock management, daily reporting, VIP experiences, wellness events, and operational leadership in the absence of the Director of Spa & Wellbeing.
What's Your Story?
You're a talented therapist, natural leader, and passionate advocate for wellbeing. You'll thrive in this Head Therapist role if you bring:
- Previous experience as a Senior Therapist, Head Therapist, or Spa Supervisor within a luxury spa, wellness destination, or premium hospitality environment
- A recognised spa therapy qualification (CIDESCO, CIBTAC, NVQ Level 3 or equivalent)
- Strong knowledge of luxury treatments, skincare products, and holistic wellbeing practices
- Experience coaching and developing therapists to deliver exceptional guest experiences
- A genuine passion for personalised service and creating memorable moments
- Commercial awareness with confidence in retail sales, memberships, and upselling opportunities
- Excellent communication and organisational skills
- Knowledge of health & safety, hygiene, COSHH, and spa operational standards
- Flexibility to work a variety of shifts, including weekends and holidays
- Pre-opening experience a bonus!
If you're ready to combine exceptional treatment expertise with inspiring leadership, we'd love to hear your story. Join us as a Head Therapist at Hotel Indigo K West Shepherd's Bush and help create a wellbeing experience that is as individual, memorable, and inspiring as the neighbourhood itself. All applicants must have existing rights to work status in the UK.
Head Therapist - London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Therapist - London
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Hotel Indigo London K West Shepherd’s Bush. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Hotel Indigo London K West Shepherd’s Bush.
We think you need these skills to ace Head Therapist - London
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Hotel Indigo London K West Shepherd’s Bush:Take some time to research Hotel Indigo London K West Shepherd’s Bush and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Hotel Indigo London K West Shepherd’s Bush's values and approach.
