At a Glance
- Tasks: Manage group and event bookings, ensuring unforgettable experiences from start to finish.
- Company: Join Hotel Indigo K West Shepherd's Bush, where creativity meets hospitality.
- Benefits: Enjoy a competitive salary, discounts, health care support, and global hotel rates.
- Other info: Flexible hours and opportunities for professional growth await you.
- Why this job: Be the driving force behind memorable events in a vibrant, dynamic environment.
- Qualifications: Experience in event coordination and excellent communication skills are essential.
The predicted salary is between 28400 - 31200 £ per year.
Turn Group and Event bookings into unforgettable stays. At Hotel Indigo K West Shepherd's Bush, we don't just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups and Events Manager, you'll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out.
Hotel Indigo reflects the character of its local surroundings, and here in Shepherd's Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big-picture moments to life.
Here's what you can look forward to as our Groups and Events Manager:
- Annual salary: 36,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Health Care cash plan
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- World-class development programmes, apprenticeships, and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood:
- Lead group and event bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards.
- Proactively manage groups and events to optimise revenue and guest experience, balancing inventory, monitoring cut-off dates, tracking pick-up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team.
- Serve as the primary point of contact for group and event clients, building strong relationships while collaborating closely with both internal and external stakeholders-including Front of House, Food & Drink teams, Cluster Sales, clients, and guests-to deliver seamless, personalised, and experience-driven events.
- Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency.
- Work as a team player, contributing to weekly Operations and Groups meetings, preparing detailed Groups and Events summary sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.
What's Your Story?
You're organised, commercially aware, and thrive in a fast-paced team environment. You'll shine in this Groups and Events Manager role if you have:
- Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
- Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
- Excellent communication and interpersonal skills, with a natural ability to build relationships and create meaningful connections with guests and colleagues alike.
- Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
- Highly organised with exceptional attention to detail, ensuring accuracy and consistency across all aspects of work.
- Thrives in a fast-paced, dynamic environment, balancing multiple priorities with a calm, proactive, and solution-oriented mindset.
- Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements.
If you're ready to help us deliver exceptional group stays with creativity and care, we'd love to hear your story. Join us as our Groups and Events Manager at Hotel Indigo K West Shepherd's Bush, and help make every stay part of something bigger.
All applicants must have existing rights to work in the UK status.
Groups & Events Manager - London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo K West Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and a strong connection to our local community. Our dynamic work culture fosters collaboration and personal growth, offering extensive development programmes and unique benefits such as generous discounts across our properties and a supportive Employee Assistance Programme. Join us in delivering unforgettable guest experiences while enjoying a rewarding career in the vibrant heart of London.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Groups & Events Manager - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo London K West Shepherd’s Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo London K West Shepherd’s Bush
Don't be shy about reaching out to Hotel Indigo London K West Shepherd’s Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups & Events Manager - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo London K West Shepherd’s Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
