At a Glance
- Tasks: Plan and manage unforgettable group events from start to finish.
- Company: Join Hotel Indigo K West, a vibrant hotel that celebrates local culture.
- Benefits: Enjoy discounts, complimentary stays, health care support, and career development.
- Other info: Flexible hours with opportunities for growth and teamwork.
- Why this job: Be the creative force behind memorable experiences in a dynamic environment.
- Qualifications: Experience in event coordination and a passion for guest satisfaction.
The predicted salary is between 30000 - 36000 £ per year.
Turn Group and Event bookings into unforgettable stays. At Hotel Indigo K West Shepherd's Bush, we don't just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail. As our Groups and Events Manager, you'll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check-out.
Hotel Indigo reflects the character of its local surroundings, and here in Shepherd's Bush, that means bold style, cultural flair, and individuality. Here's what you can look forward to as our Groups and Events Manager:
- Pension with company contributions
- ~50% discount in all our restaurants and Spa treatments across our properties
- ~ Complimentary stay after passing probation
- ~ Extensive discounts on our benefits platform
- ~ Access to Health Care cash plan
- ~ Interest-free season ticket loan
- ~ Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- ~ World-class development programmes, apprenticeships, and growth opportunities
- ~ Bike to work scheme
- ~ Free meals on duty
- ~ Social squads and recognition schemes to make your voice heard and celebrate success
Lead group and event bookings end-to-end, from initial enquiry through to post-event follow-up, ensuring timely responses and meticulous attention to detail across rooming lists, contracts, billing, and special requests using Opera Cloud and relevant systems in line with brand standards. Proactively manage groups and events to optimise revenue and guest experience, balancing inventory, monitoring cut-off dates, tracking pick-up and deposits, and identifying upselling opportunities, while ensuring billing accuracy and close collaboration with clients, operations, and the cluster team.
Serve as the primary point of contact for group and event clients, building strong relationships while collaborating closely with both internal and external stakeholders-including Front of House, Food & Drink teams, Cluster Sales, clients, and guests-to deliver seamless, personalised, and experience-driven events. Own the full billing lifecycle, from deposits and forecasting through to final invoicing, maintaining accurate records, managing amendments and cancellations, and applying terms and fees with clarity and consistency.
Work as a team player, contributing to weekly Operations and Groups meetings, preparing detailed Groups and Events summary sheets and ensuring all departments are fully aligned and ready to deliver a smooth and memorable guest journey.
You'll shine in this Groups and Events Manager role if you have:
- Previous experience in events, group and event coordination, or reservations within a hotel or hospitality environment, with a passion for delivering personalised, memorable guest experiences.
- Brand awareness is a plus, particularly within luxury and lifestyle segments, with familiarity of the Hotel Indigo brand within the IHG portfolio considered advantageous.
- Technically confident, with experience using Opera Cloud or similar event and reservations systems, and the ability to quickly adapt to new platforms.
- Flexible and adaptable, with a willingness to support operational needs, including occasional evenings, weekends, and bank holidays in line with event requirements.
If you're ready to help us deliver exceptional group stays with creativity and care, we'd love to hear your story. Join us as our Groups and Events Manager at Hotel Indigo K West Shepherd's Bush, and help make every stay part of something bigger.
Event & Party Planner in London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Event & Party Planner in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo London K West Shepherd’s Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo London K West Shepherd’s Bush
Don't be shy about reaching out to Hotel Indigo London K West Shepherd’s Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Event & Party Planner in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo London K West Shepherd’s Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
