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- Tasks: Lead spa operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join Hotel Indigo & K West Spa, a vibrant urban wellbeing destination in London.
- Benefits: Competitive salary, discounts, private medical insurance, and career development opportunities.
- Other info: Dynamic role with opportunities for creativity and community engagement.
- Why this job: Shape one of London's most distinctive urban retreats and redefine holistic guest experiences.
- Qualifications: Proven leadership in luxury wellness environments and a recognised qualification in spa therapy.
The predicted salary is between 65000 - 65000 £ per year.
Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherd's Bush, our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of London's most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character. If you have the ambition to build one of London's most compelling urban retreats, we'd love to hear your story.
What's Our Story? Set in the heart of Shepherd's Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeing offering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape.
Here's what you can look forward to as our Director of Spa & Wellbeing:
- Annual salary: £65,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Private medical insurance access
- Interest-free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood
- Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery.
- Owning the end-to-end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
- Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
- Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance.
- Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
- Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement.
- Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members.
- Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story.
- Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.
What's Your Story?
- Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment.
- Preopening experience a distinct advantage.
- A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends.
- Commercially astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning.
- Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance.
- Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care.
- Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members.
- Confident using spa management and booking systems, with strong operational oversight and attention to detail.
- Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design.
- Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions.
As Director of Spa & Wellbeing, you will set the tone for one of London's most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to shape and lead this experience at the Hotel Indigo & K West Spa Shepherd's Bush, we look forward to your application.
All applicants must hold existing rights to work in the UK.
Director of Spa & Wellbeing - London employer: Hotel Indigo London K West Shepherd’s Bush
Contact Detail:
Hotel Indigo London K West Shepherd’s Bush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Spa & Wellbeing - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the spa and wellness industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for holistic guest experiences shine through. Share your ideas on how to elevate the spa experience and make it memorable for guests.
✨Tip Number 3
Prepare for the interview like it’s a spa day! Research the company, understand their values, and think about how you can contribute to their unique offerings. Be ready to discuss your previous experiences and how they align with the role of Director of Spa & Wellbeing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and submit your story!
We think you need these skills to ace Director of Spa & Wellbeing - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for holistic guest experiences shine through. We want to see how your love for wellness and spa culture aligns with our vision at Hotel Indigo & K West Spa.
Tailor Your Story: Make sure to tailor your application to reflect the unique character of our spa and its offerings. Highlight your experience in creating distinctive wellness concepts that resonate with both hotel guests and local members.
Be Commercially Savvy: Don’t forget to showcase your commercial acumen! We’re looking for someone who can drive revenue through innovative programming and data-led strategies, so include examples of how you've achieved this in your previous roles.
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead one of London’s most distinctive urban wellbeing destinations.
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Know Your Spa & Wellbeing Trends
Familiarise yourself with the latest trends in spa and wellness. Be ready to discuss how you can integrate these trends into the spa's offerings, showcasing your passion for holistic guest experiences.
✨Showcase Your Leadership Style
Prepare to share specific examples of how you've built high-performing teams in previous roles. Highlight your coaching abilities and how you foster a culture of excellence and accountability.
✨Understand the Commercial Side
Brush up on your knowledge of revenue generation strategies within the spa industry. Be prepared to discuss how you've successfully driven performance through KPI management and strategic planning.
✨Emphasise Your Guest-Centric Approach
Articulate your vision for creating an exceptional guest experience from arrival to departure. Discuss how you would embed signature rituals and curate unique offerings that resonate with both hotel guests and local members.