At a Glance
- Tasks: Coordinate training sessions and manage budgets across our vibrant London hotels.
- Company: Join a group of independently owned hotels with a supportive culture.
- Benefits: Earn up to £37,574, enjoy 50% discounts, and complimentary meals on duty.
- Other info: Flexible hours, employee recognition events, and excellent career growth opportunities.
- Why this job: Make a real impact by developing talent in a dynamic hospitality environment.
- Qualifications: Experience in training roles and strong English communication skills required.
The predicted salary is between 37574 - 37574 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join us as a Cluster Training Officer for The Landmark London, Royal Lancaster London, Hotel Indigo London K West Shepherd’s Bush and 15 Basil Street Apartments and Fountain House. Joining our independently owned hotels as a Cluster Training Officer, you will help build a supportive and social place, where we can all be at our best, whilst receiving the following perks:
- Annual earnings up to £37,574.00 base salary + non-contractual tronc
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties
- Employee and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Refer a friend bonus
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more!
As a Cluster Training Officer, you will be working within the Talent & Culture Department and report directly to the Group Director of Talent & Culture. You will be:
- Coordinating all training sessions within our London businesses
- Meeting the apprenticeships targets across the hotels
- Managing the training budgets across the businesses
- Facilitating training sessions across the businesses
- Responsible for projects as and when required
Essential for our Cluster Training Officer:
- Experience in a previous similar role
- Intermediate written and spoken level of English
- CIPD qualified preferred
- Ability to work flexible hours including weekends and bank holidays if required
Please note that this role is the same one advertised on the Royal Lancaster London and The Landmark London websites. All applicants must be legally eligible to work in the UK.
Cluster Training Officer in London employer: Hotel Indigo London K West Shepherd’s Bush
At Hotel Indigo & K West Spa Shepherd's Bush, we pride ourselves on being an exceptional employer that values creativity, individuality, and personal growth. Our supportive work culture fosters professional development through comprehensive training programmes and career advancement opportunities, while our competitive benefits package, including generous discounts and wellness support, ensures a rewarding experience for our team members. Join us in creating memorable wellbeing experiences in a vibrant London setting, where your expertise will shine and your contributions will be celebrated.
Contact Details:
Hotel Indigo London K West Shepherd’s Bush Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Training Officer in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo London K West Shepherd’s Bush. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo London K West Shepherd’s Bush
Don't be shy about reaching out to Hotel Indigo London K West Shepherd’s Bush directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Training Officer in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo London K West Shepherd’s Bush and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo London K West Shepherd’s Bush
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
