At a Glance
- Tasks: Lead a dynamic team and ensure top-notch service for all guests.
- Company: Join a vibrant hospitality team focused on excellence.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Fast-paced environment with continuous learning and development opportunities.
- Why this job: Be a key player in creating memorable guest experiences every day.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 31200 - 31200 £ per year.
Salary - £31,200 per annum
We are currently recruiting for a Duty Manager to join our Truly Talented team. Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for career growth and for the opportunity to lead a hardworking team.
What we offer:
- £31,200 per annum
- Permanent, full-time contract (40hrs per week)
Your role:
As a Duty Manager, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will lead by example and greet guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. You'll work in a busy and hardworking team environment, where you'll continually learn and develop.
Responsibilities of a Duty Manager will include but are not limited to:
- Address guests' service needs in a professional, positive, and timely manner;
- Perform security walks and ensure to report and deal with any safety and security challenges;
- Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters);
Duty Manager employer: Hotel Indigo London Clerkenwell
Join our Truly Talented team as a Duty Manager, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a competitive salary of £31,200 per annum and a permanent, full-time contract, we offer a rewarding environment where you can lead a dedicated team and provide exceptional service to our guests. Located in a bustling area, this role not only allows you to enhance your leadership skills but also provides unique opportunities for career advancement within the hospitality industry.
Contact Details:
Hotel Indigo London Clerkenwell Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees. We all know that sometimes it’s not just what you know, but who you know that can help you land that Duty Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you would handle guest service scenarios or emergency situations. We want you to shine and show them you’re the perfect fit for leading their hardworking team!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. We suggest wearing smart attire that reflects your professionalism and readiness to be a true ambassador for excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Duty Manager role and how you can contribute to our Truly Talented team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in providing excellent service and leading teams, as this will show us that you’re a perfect fit for the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you the ideal candidate for the Duty Manager position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hotel Indigo London Clerkenwell
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with the key tasks mentioned in the job description, like addressing guest needs and performing security walks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to highlight your leadership experience during the interview. Prepare examples of how you've successfully managed teams in the past, dealt with challenges, or improved service standards. This will give the interviewer confidence in your ability to lead effectively.
✨Practice Your Customer Service Approach
Since the role involves providing excellent service to guests, think about how you would handle various customer scenarios. Be ready to discuss how you would greet guests warmly, manage complaints, or ensure safety during emergencies. Practising these responses will help you convey your commitment to outstanding service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
