Front Desk Receptionist in Leeds

Hotel Indigo Leeds is seeking a friendly, professional, and customer-focused Front Desk Receptionist to join our team on a part-time, zero-hour contract basis. As the first point of contact for our guests, you will play a key role in creating memorable experiences by delivering exceptional service and ensuring a warm welcome from arrival to departure. You will be required to work both DAY/NIGHT Shifts.

Key Responsibilities

• Welcome guests with a professional and friendly approach, ensuring an outstanding first impression.
• Manage guest check-ins and check-outs efficiently and accurately.
• Provide information about hotel facilities, services, and local attractions.
• Answer telephone calls and respond promptly to guest enquiries.
• Process reservations, payments, and guest requests in accordance with hotel procedures.
• Maintain accurate guest records and documentation within hotel management systems.
• Liaise effectively with housekeeping and other departments to ensure seamless guest experiences.
• Resolve guest concerns and complaints promptly, professionally, and with a customer-focused approach.
• Maintain a clean, organised, and welcoming reception area at all times.
• Adhere to Hotel Indigo and IHG brand standards, policies, and procedures.
• Support the wider hotel team to achieve high levels of guest satisfaction and operational excellence.

What We’re Looking For

• Excellent communication and interpersonal skills.
• A passion for customer service and hospitality.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible availability, including evenings, weekends, and public holidays where required.
• Previous experience in a hotel reception, customer service, or hospitality role is desirable but not essential.
• Proficiency in basic computer systems and administrative tasks.

What We Offer

• Flexible working arrangements through a zero-hour contract.
• Opportunity to work with the globally recognised IHG and Hotel Indigo brands.
• Training and development opportunities.
• A supportive and welcoming team environment.
• Employee benefits and hotel discounts (where applicable).

Join us at Hotel Indigo Leeds and help create exceptional guest experiences that leave a lasting impression.

Qualifications & Skills

• Excellent customer service and interpersonal skills, with the ability to communicate professionally, confidently, and courteously with guests from diverse backgrounds.
• Previous experience in front desk, reception, hospitality, customer service, or other guest-facing roles is preferred.
• Strong understanding of front desk operations, including guest check-in/check-out procedures, reservation management, and payment processing.
• Professional telephone manner with the ability to handle multiple calls and enquiries efficiently.
• Competent administrative and clerical skills, including data entry, record management, cash handling, and maintaining accurate documentation.
• Proficient in using hotel property management systems, booking platforms, and standard Microsoft Office applications.
• Excellent organisational skills with the ability to multitask, prioritise workloads, and maintain attention to detail in a fast-paced environment.
• Knowledge of Leeds, local attractions, restaurants, and transport links would be advantageous.
• Ability to work independently and collaboratively as part of a team.
• Reliable, punctual, and flexible, with availability to work a variety of shifts, including evenings, weekends, bank holidays, and overnight shifts where required.
• A positive attitude, professional appearance, and genuine passion for delivering exceptional guest experiences.