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- Tasks: Lead the overnight hotel operations, ensuring guest satisfaction and safety.
- Company: Hotel Indigo K West Shepherds Bush, known for exceptional hospitality.
- Benefits: Competitive salary, discounts, healthcare support, and development opportunities.
- Other info: Flexible 4 on 4 off shift pattern with excellent career growth potential.
- Why this job: Be the calm leader during the night, making a real impact on guest experiences.
- Qualifications: Experience in hotel management, strong leadership, and guest service skills.
The predicted salary is between 35000 - 35000 £ per year.
Keep the heart of the hotel beating, while the city sleeps. At Hotel Indigo K West Shepherds Bush, we don't stop when the sun goes down, and neither does our commitment to exceptional guest experiences. We're looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
What's Our Story? Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesn't skip a beat. Our team makes that magic happen 24/7. As Night Manager, you'll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.
Here's what you can look forward to as our Night Manager:
- Annual salary: £35,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- IHG Employee rate across 6000 hotels globally
- Extensive discounts on our benefits platform
- Healthcare cash plan
- Interest-free season ticket loan
- Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing
- World-class development programmes and growth opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood:
- Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
- Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
- Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
- Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
- Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
- Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
- Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
What's Your Story? You're calm, confident, and solutions-focused; especially when others are sleeping. You'll thrive in this Night Manager role if you bring:
- Experience in Front Office or Duty Management roles in a hotel environment
- A natural sense of responsibility, safety, and leadership
- Strong guest service instincts and problem-solving skills
- Working knowledge of Opera Cloud (or similar hotel management systems)
- Familiarity with night audit procedures and financial reporting
- Excellent communication, organisation, and multitasking skills
- Understanding of health & safety, fire procedures, and emergency protocols
- Flexibility to work nights, weekends, and public holidays as part of a rotating roster
If you're ready to lead the overnight experience and help our hotel rest easy knowing it's in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherds Bush, and be the steady presence that keeps everything on track, even in the quiet hours. All applicants must already have the rights to work in the UK.
Night Manager in Southall employer: Hotel Indigo K West Shepherd's Bush
Contact Detail:
Hotel Indigo K West Shepherd's Bush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Southall
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hotel Indigo or similar places. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management. Think about scenarios where you've handled guest issues or emergencies, and be ready to share your experiences with confidence.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, let them know why you love working in hospitality and how you can contribute to creating exceptional guest experiences at night.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Hotel Indigo K West Shepherds Bush.
We think you need these skills to ace Night Manager in Southall
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Night Manager, so make sure you understand the key responsibilities and requirements.
Show Off Your Experience: When writing your application, highlight your experience in Front Office or Duty Management roles. We want to see how your background aligns with our needs, so don’t hold back on showcasing your skills!
Be Personal and Professional: While we love a bit of personality, remember to keep it professional. Use a friendly tone but ensure your application reflects your commitment to exceptional guest experiences and leadership qualities.
Apply Through Our Website: Once you’ve polished your application, make sure to hit that apply button on our website. It’s the best way to get your application in front of us, and we can’t wait to hear your story!
How to prepare for a job interview at Hotel Indigo K West Shepherd's Bush
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo K West Shepherds Bush. Familiarise yourself with their values, services, and the unique atmosphere they create. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Night Owl Skills
As a Night Manager, you'll need to demonstrate your ability to handle challenges calmly and efficiently. Prepare examples from your past experiences where you've successfully managed late check-ins, guest complaints, or emergencies. Highlight your problem-solving skills and how you maintained guest satisfaction during those times.
✨Brush Up on Financial Know-How
Since you'll be overseeing the night audit process and financial reports, make sure you're comfortable discussing these topics. Review basic financial concepts related to hotel management and be ready to explain how you've handled billing or cash handling in previous roles.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the hotel's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the role, but also in how you can contribute to the hotel's success and culture.