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- Tasks: Lead spa operations, ensuring exceptional guest experiences and driving revenue through innovative strategies.
- Company: Hotel Indigo & K West Spa, a vibrant urban wellbeing destination in London.
- Benefits: Competitive salary, generous discounts, private medical insurance, and career development opportunities.
- Other info: Join a dynamic team and make a real impact on guest wellbeing and team culture.
- Why this job: Shape one of London's most distinctive urban retreats and redefine the spa experience.
- Qualifications: Proven leadership in luxury wellness environments and strong knowledge of spa treatments and trends.
The predicted salary is between 65000 - 65000 £ per year.
Lead with elegance. Curate calm. Redefine wellbeing. At Hotel Indigo & K West Spa Shepherds Bush, our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of London's most distinctive urban wellbeing destinations. This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character. If you have the ambition to build one of London's most compelling urban retreats, we'd love to hear your story.
What's Our Story? Set in the heart of Shepherds Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeing offering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape.
Here's what you can look forward to as our Director of Spa & Wellbeing:
- Annual salary: £65,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- IHG Employee rate across 6000 hotels globally
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Private medical insurance access
- Interest-free season ticket loan
- Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing
- Career development programmes and training opportunities
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Social squads and recognition schemes to make your voice heard and celebrate success
A Day in Your Neighbourhood: Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery. Owning the end-to-end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience. Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow. Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance. Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards. Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement. Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members. Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story. Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.
What's Your Story? Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage. A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends. Commercially astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning. Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance. Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care. Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members. Confident using spa management and booking systems, with strong operational oversight and attention to detail. Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design. Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions.
As Director of Spa & Wellbeing, you will set the tone for one of London's most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to shape and lead this experience at the Hotel Indigo & K West Spa Shepherds Bush, we look forward to your application.
All applicants must hold existing rights to work in the UK.
Director of Spa & Wellbeing in London employer: Hotel Indigo K West Shepherd's Bush
Contact Detail:
Hotel Indigo K West Shepherd's Bush Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Spa & Wellbeing in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend wellness events, and engage with local spa communities. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your passion! When you get the chance to chat with potential employers, share your vision for a unique spa experience. Let them see your enthusiasm for creating a serene and innovative environment.
✨Tip Number 3
Prepare for interviews by researching the latest trends in wellness and spa management. Be ready to discuss how you can integrate these trends into their existing offerings to enhance guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Spa & Wellbeing in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for holistic guest experiences shine through. We want to see how your love for wellness and spa culture aligns with our vision at Hotel Indigo & K West Spa.
Tailor Your Story: Make sure to tailor your application to reflect the unique character of our spa and its offerings. Highlight your experience in creating distinctive wellness concepts that resonate with both hotel guests and local members.
Be Commercially Savvy: We’re looking for someone who can drive revenue while maintaining exceptional guest experiences. Share specific examples of how you've successfully managed KPIs and implemented data-led strategies in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead one of London’s most distinctive urban wellbeing destinations.
How to prepare for a job interview at Hotel Indigo K West Shepherd's Bush
✨Know Your Spa & Wellbeing Trends
Dive deep into the latest trends in spa and wellness. Be prepared to discuss how you can integrate these trends into the Hotel Indigo experience. Show your passion for holistic wellbeing and how it can enhance guest satisfaction.
✨Showcase Your Leadership Style
As a Director, your leadership style is crucial. Prepare examples of how you've built high-performing teams in the past. Highlight your coaching abilities and how you foster a culture of excellence and care within your team.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with driving revenue through innovative programming and strategic planning. Bring specific examples of how you've successfully managed KPIs and improved financial performance in previous roles.
✨Emphasise Guest Experience Design
Prepare to talk about your approach to creating memorable guest experiences. Discuss how you would curate distinctive spa concepts and integrate wellness offerings that resonate with both hotel guests and local members.