At a Glance
- Tasks: Lead and inspire hotel teams while driving operational excellence across multiple properties.
- Company: Heeton UK, a dynamic hospitality company focused on growth and team development.
- Benefits: Competitive salary, pension scheme, private medical cover, and employee discounts.
- Other info: Join an inclusive workplace that values diversity and personal growth.
- Why this job: Make a real impact in hospitality while nurturing talent and fostering a positive culture.
- Qualifications: Senior hospitality management experience with strong leadership and financial skills.
The predicted salary is between 56700 - 69300 £ per year.
Are you a dynamic and results-driven hospitality leader with a passion for operational excellence and team development? Heeton UK is seeking an
Area General Manager to oversee the strategic, financial, and operational performance of a portfolio of our diverse hotel properties.
This is a pivotal role where you'll drive growth, champion standards, and cultivate strong, motivated teams.
About the Role
As our Area General Manager, you will be accountable to the Operations Management team UK, with a primary focus on strategic performance, compliance, and profitability across all properties.
You'll be instrumental in shaping the success of multiple Heeton businesses, driving exceptional operational standards, ensuring robust financial performance, and fostering a culture of continuous improvement and growth.
A key focus will be on talent development, nurturing our General/Hotel Managers and hotel teams to ensure a strong succession pipeline and a highly engaged workforce.
You are a detail-oriented and strategic individual, ensuring standards are consistently maintained.
Why work for us
- Contributory pension scheme of up to 5% with service
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Private Medical and Dental cover
- Employee & Friends/Family discounted rates at Heeton-operated hotels and IHG Hotels
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
- Heeton is an expanding company which offers excellent career opportunities
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
What You'll Do: Key Responsibilities
Strategic & Financial Leadership
- Oversee the strategic and financial performance of multiple properties, ensuring targets are met and exceeded.
- Drive revenue opportunities and maintain stringent cost controls.
- Collaborate on business planning, setting KPIs, and developing pricing strategies.
- Review monthly financial reporting (including P&L) and provide support to General Managers.
- Assist with procurement initiatives.
- Support General Managers to manage ongoing profitability of hotels.
- Assist with capex projects, timelines, and planning.
- Monitor daily, weekly, and monthly reporting from properties and provide training where necessary.
- Attend crucial weekly commercial and pricing calls.
- Support with setting strategy for properties.
Operational Excellence & Project Management
- Ensure all properties comply with Heeton Brand Service Standards.
- Manage and resolve operational issues in collaboration with Head Office and property teams.
- Support and manage key property initiatives, including capital projects, refurbishments, and enhancing guest satisfaction.
- Oversee and respond to audits, ensuring continuous improvement.
- Be willing to step in and operate hotels in the hotel manager’s absence and during extended leave.
- Interact with outside contractors.
- Assist in all key property issues including capital projects, customer service, and refurbishment.
- Manage ongoing guest satisfaction targets are met and exceeded.
Team Leadership & Development
- Provide inspiring and effective leadership to hotel teams and on-site General/Hotel Managers.
- Mentor and develop your General/Hotel Managers, leading by example and fostering their growth.
- Cultivate a positive and inclusive working environment that encourages team members to grow, stretch, and participate in community projects.
- Commit to spending time on property to develop the team and ensure standards are in place.
- Support the development of the hotel team and ensure training is supported.
- Encourage the use of internal and external tools for self and colleague development.
Stakeholder Relations
- Develop and maintain strong working relationships across all levels within Heeton UK and with external contractors.
What We're Looking For
Experience & Acumen
- Senior Hospitality management experience with strong financial acumen and management accountability.
- Proven multi-site management or senior General Manager experience within the hospitality sector.
- Experience in a fast-paced, high-change, and growing company, specifically within branded hotel operations.
- A high level of commercial awareness and sales capabilities.
- Ability to translate business objectives into workable solutions by being commercially astute.
Leadership & Skills
- Exceptional leadership skills with a passion for developing and mentoring teams.
- Effective communication and coaching skills to get the best out of hotel operational teams.
- Excellent interpersonal and problem-solving abilities.
- Ability to identify problems, collect data, establish facts, and draw valid recommendations, conclusions, and solutions.
- A detail-oriented approach to drive key performance objectives.
- Innovative approach to culture – creating a culture of inventive thinking and questioning how things are done.
Personal Attributes
- Accountable and resilient with the ability to work under pressure in a fast-paced environment.
- Flexibility to respond to a variety of work situations, with the ability to work independently and as part of a team.
- Highly focused, motivated, and professional in appearance and presentation.
- A great team player.
- A proactive and adaptable approach, ready to support where needed.
Why Join Heeton?
At Heeton UK, we believe in nurturing talent and fostering a supportive and engaging workplace.
You'll have the autonomy to make a real impact on our business while being part of a company that truly values its people and their growth.
Join us and help us continue to deliver exceptional guest experiences and achieve our ambitious growth plans.
Heeton UK is all about building a workplace for the future, we believe in equal opportunities and celebrate diversity.
We are an inclusive workplace, where everyone is welcome, and everyone can be natural, and be the best versions of themselves.
We recognise that we are on a journey regarding diversity and inclusion and would welcome applications for candidates from underrepresented backgrounds.
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process
Area General Manager in Glasgow employer: Hotel Indigo Glasgow
As a Guest Services Manager at our centrally located 4-star hotel in Glasgow, you will be part of a vibrant team dedicated to creating memorable experiences for our guests. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering comprehensive training and development opportunities. With a focus on teamwork and exceptional service, you'll enjoy the unique advantage of working in a bustling city while being part of a brand that values its employees and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Area General Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo Glasgow. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo Glasgow
Don't be shy about reaching out to Hotel Indigo Glasgow directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area General Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo Glasgow and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo Glasgow
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
