At a Glance
- Tasks: Coordinate group bookings and events, ensuring exceptional experiences from start to finish.
- Company: Join RBH, a top-rated hospitality employer that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, extra holiday for your birthday, and more!
- Other info: Work in the heart of Dundee's waterfront district with a supportive and inclusive culture.
- Why this job: Be part of a vibrant team in a historic hotel, making memorable experiences for guests.
- Qualifications: Previous experience in events or hotel operations preferred; strong organisational skills required.
The predicted salary is between 28800 - 43200 € per year.
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Reservations & Groups Coordinator, Dundee
Location: Dundee, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: feb1bd38bfa1
Job Views: 5
Posted: 19.08.2025
Expiry Date: 03.10.2025
Job Description:
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
At Hotel Indigo and Staybridge Suites Dundee, we blend rich history with contemporary style and warm hospitality. Located in the heart of Dundee’s vibrant waterfront district, both hotels offer a unique and memorable experience for every guest—from business travelers and event delegates to leisure seekers.
We are now seeking a passionate and detail-oriented Reservations & Groups Coordinator to join our Sales team. This role is pivotal in ensuring the smooth coordination and delivery of all group bookings, meetings, and events, creating exceptional experiences from enquiry to execution.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day\'s holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF AT OUR HOTEL
- Event Coordination: Manage all aspects of meetings, group bookings, and events from initial enquiry through to execution and post-event follow-up.
- Client Liaison: Serve as the main point of contact for event planners, corporate clients, group organisers, and internal departments.
- Booking Management: Accurately input and manage bookings in the hotel’s systems, ensuring all event details are captured and communicated clearly.
- Sales Support: Collaborate with the Director of Sales to convert leads into confirmed bookings, prepare proposals, contracts, and ensure revenue targets are supported.
- Operational Handover: Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless delivery of all group stays and events.
- Financial Accuracy: Monitor billing instructions, deposits, and final charges to ensure accurate invoicing and timely payments.
- Client Relationship Building: Develop and nurture long-term relationships with clients to encourage repeat business and referrals.
- Reporting: Maintain records of bookings, event feedback, and performance metrics as required by the Director of Sales.
WHAT WE NEED FROM YOU
- Previous experience in an events, sales, or hotel operations role is preferred.
- Strong organisational skills with high attention to detail.
- Customer-focused mindset with a proactive and professional approach.
- Ability to multitask, prioritise workload, and remain calm under pressure.
- Competence in Microsoft Office and hotel booking/event systems (e.g., Opera, Delphi, or similar).
- A flexible, team-oriented attitude and willingness to work across departments when required.
EQUAL OPPORTUNITIES
- RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [emailprotected]
Reservations & Groups Coordinator in Dundee employer: Hotel Indigo Dundee
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that values diversity, health, and wellbeing. Located in the heart of Dundee's waterfront, our hotels provide not only a unique guest experience but also a supportive environment for our staff, with benefits like flexible working arrangements, enhanced leave policies, and opportunities for professional growth. Join us as a Reservations & Groups Coordinator and be part of a team that is consistently recognised as one of the Top 30 Best Places to Work in Hospitality!
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Groups Coordinator in Dundee
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Understanding the unique features of Hotel Indigo and Staybridge Suites Dundee will help you speak confidently about how you can enhance guest experiences during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in event coordination or hotel operations. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple tasks in previous roles. Use specific examples that highlight your ability to remain calm under pressure, as this is crucial for the Reservations & Groups Coordinator position.
✨Tip Number 4
Research common hotel booking systems like Opera or Delphi. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running in the role.
We think you need these skills to ace Reservations & Groups Coordinator in Dundee
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Reservations & Groups Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your relevant experience in event coordination or hotel operations. Use specific examples to demonstrate your organisational skills and customer-focused mindset.
Highlight Relevant Experience:In your CV, emphasise any previous roles in events, sales, or hotel operations. Include details about your achievements, such as successful event management or client relationship building, to make your application stand out.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Hotel Indigo Dundee
✨Research the Company
Before your interview, take some time to learn about the company’s values, culture, and recent achievements. Understanding their approach to hospitality and how they prioritise their employees will help you align your answers with their expectations.
✨Showcase Your Organisational Skills
As a Reservations & Groups Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or events simultaneously, highlighting your attention to detail.
✨Demonstrate Customer Focus
This role requires a customer-focused mindset. Think of instances where you went above and beyond for a client or resolved a challenging situation. Sharing these stories will illustrate your proactive and professional approach.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the hotel’s approach to events, or opportunities for professional development. This shows your genuine interest in the role and the company.
