At a Glance
- Tasks: Welcome guests and provide exceptional service at our vibrant hotel reception.
- Company: Join the unique Hotel Indigo Coventry in the heart of the city.
- Benefits: Enjoy discounted stays, dining perks, flexible shifts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for personal growth and recognition.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 30000 £ per year.
We're looking for a confident Receptionist to join the team. You'll be front and centre of our stage providing guests and visitors with a warm welcome and unparalleled service. Working to ensure the smooth running of the reception office and related areas, your main focus will be to provide a first-class service to all guests, anticipating their needs wherever possible to achieve the ultimate guest satisfaction. You'll answer all queries quickly and effectively, be fully conversant in all hotel and local amenities, ensure check-in and check-out are seamless, and be polite, courteous and helpful to guests at all times. You'll need to be able to build quality working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.
We're looking for a Receptionist who likes to get to know people. Being the first point of contact for our guests, you'll need to be a strong communicator and have the ability to hold genuine, authentic conversations and inspire our guests to create wonderful memories. You should have good attention to detail and clear customer focus, with a dynamic and flexible attitude. Experience using Opera would also be beneficial, but not essential. Having a knowledge of the local neighbourhood is very important, you'll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
In the heart of Coventry's city centre, you'll find its latest gem, Hotel Indigo Coventry. As you would expect from a new boutique hotel, our 101 bedrooms are contemporary with a traditional twist and reflect the rich historic neighbourhood that Coventry has to offer. When you step into our carefully designed rooms, you'll immediately feel a sense of tranquillity and it's the perfect place to unwind after a day of exploring the vibrant neighbourhood. Inspired by Coventry, patterns and tones are celebrated throughout. We have three unique room styles starting with The Spinning Wheel which has taken inspiration from the textile and bicycle industry, Motor City where historical and contemporary links can be explored as well as Reimagining & Regeneration where old and new sit side by side as best seen in the iconic cathedral. Hotel Indigo Coventry is more than just a Hotel though; it's also the home of Cogs Restaurant which celebrates only the very best artisan craft of the local area, giving guests a unique experience and an authentic taste of the neighbourhood. Enjoy flavour-driven menus and witness the passion as our brigade prepare your meals right before your eyes in our open-concept kitchen. This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Receptionist - Coventry employer: Hotel Indigo Coventry
Hotel Indigo Coventry is an exceptional employer that offers a vibrant work culture in the heart of Coventry, where creativity and individuality are celebrated. With a focus on employee growth through fully funded apprenticeship programmes and flexible shift patterns, team members can thrive both personally and professionally. Enjoy unique benefits such as heavily discounted stays at Castlebridge properties and a supportive environment that prioritises your wellbeing and success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Coventry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo Coventry. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo Coventry
Don't be shy about reaching out to Hotel Indigo Coventry directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Coventry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo Coventry and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo Coventry
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
