Company Description Hotel Indigo Coventry is a boutique hotel located in the heart of Coventry’s vibrant city center, combining contemporary style with the city’s rich historical character. Guests enjoy close proximity to cultural landmarks including Coventry Cathedral and the Herbert Art Gallery, making it an ideal base for exploring the area. The hotel offers refined dining at Cogs Bar & Kitchen and a stylish bar for relaxing with drinks. Every aspect of the guest experience is carefully curated, creating a memorable and welcoming stay for visitors from near and far.
Role Description This full-time Receptionist role is an on-site position based at Hotel Indigo Coventry. The Receptionist will greet guests, manage check-in and check-out procedures, answer phone calls, and respond to inquiries in a professional and courteous manner. Daily tasks include handling reservations, processing payments, maintaining accurate guest records, and coordinating with housekeeping and other hotel teams to support smooth operations. The role also involves providing local information, assisting with guest requests, and helping resolve issues promptly to ensure a high standard of customer service. The Receptionist will uphold hotel policies, maintain a tidy reception area, and contribute to a welcoming and efficient front desk environment.
Qualifications
- Strong customer service and communication skills, with the ability to interact confidently and professionally with guests and colleagues.
- Proficiency in receptionist duties, including check-in/check-out processes, reservations handling, and front desk coordination.
- Effective phone etiquette and the ability to manage multiple calls, inquiries, and guest requests in a calm and organized manner.
- Clerical skills such as data entry, record keeping, handling payments, and using booking or property management systems.
- Previous experience in hospitality, front desk, or a customer-facing role is beneficial.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong attention to detail, reliability, and a professional, guest-focused attitude.
- Basic IT skills and comfort using email, office software, and hotel-related systems.
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Receptionist in Coventry employer: Hotel Indigo Coventry
Hotel Indigo Coventry is an exceptional employer that offers a vibrant work culture in the heart of Coventry, where creativity and individuality are celebrated. With a focus on employee growth through fully funded apprenticeship programmes and flexible shift patterns, team members can thrive both personally and professionally. Enjoy unique benefits such as heavily discounted stays at Castlebridge properties and a supportive environment that prioritises your wellbeing and success.
