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- Tasks: Lead the reception team to provide exceptional customer service and create memorable experiences.
- Company: Hotel Indigo Chester, a unique boutique hotel in a vibrant cultural hub.
- Benefits: Discounted stays, dining discounts, flexible shifts, and career development opportunities.
- Other info: Enjoy a supportive environment with recognition programmes and financial wellbeing resources.
- Why this job: Join a dynamic team in a buzzing neighbourhood and make a real impact on guest experiences.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.
Enriched with local history, our boutique hotel is a great base to explore this wonderful city. Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking. Our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo. Are you outgoing, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.
The Role: We have a fantastic opportunity for an enthusiastic Reception Manager to join our team. Responsible for the organisation and running of the reception and supporting the front office, you’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories. Whilst being a constant presence on the floor you will also need to recruit, manage and lead the Reception Team to success. Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other HODs, working together to ensure the smooth running of each department.
The Ideal Candidate: We’re looking for an experienced Reception Manager that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting other HODs with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role. You’ll have a big task on your hands so your attention to detail and organisational skills will need to be second to none. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Reception Manager - Chester, Cheshire employer: Hotel Indigo Chester
Contact Detail:
Hotel Indigo Chester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Chester, Cheshire
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their unique vibe.
✨Tip Number 2
Practice your storytelling skills! As a Reception Manager, you'll need to engage with guests and share the stories of Chester. Think of a few anecdotes or experiences that highlight your customer service skills and how you can create memorable moments for guests.
✨Tip Number 3
Be ready to showcase your leadership style. Prepare examples of how you've motivated teams in the past. The interviewers will want to see how you can inspire others to deliver that warm welcome and unparalleled service they’re after.
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about the team dynamics, upcoming events, or how they celebrate local culture. This not only shows your interest but also helps you gauge if it’s the right fit for you.
We think you need these skills to ace Reception Manager - Chester, Cheshire
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and storytelling. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Reception Manager role specifically. Highlight your experience in leading teams and providing excellent customer service, as these are key aspects of the job. We love seeing how your background fits with our unique hotel vibe!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hotel Indigo Chester!
How to prepare for a job interview at Hotel Indigo Chester
✨Know Your Neighbourhood
Familiarise yourself with Chester's history and culture. Being able to share interesting stories about the city will not only impress your interviewers but also show your enthusiasm for the role and the local area.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure a guest's satisfaction, as this is crucial for a Reception Manager.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading a team. Highlight instances where you motivated your team or resolved conflicts, as strong leadership is key to managing the reception effectively.
✨Emphasise Flexibility and Adaptability
Since the role requires adapting to changing priorities, prepare to talk about times when you've successfully managed unexpected challenges. This will show that you're ready to roll up your sleeves and get stuck in when needed.