At a Glance
- Tasks: Be the first point of contact for guests and deliver exceptional customer service.
- Company: Hotel Indigo Chester, a unique boutique hotel in a vibrant cultural hub.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Other info: Enjoy a dynamic workplace with recognition programmes and financial wellbeing support.
- Why this job: Join a supportive team and create memorable experiences for guests in a buzzing environment.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.
Enriched with local history, our boutique hotel is a great base to explore this wonderful city. Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking, our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.
This could be your opportunity to work somewhere completely unique, where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
The Role: We have an exciting opportunity for a Night Receptionist to join our team. In this role, you’ll be the first point of contact for our guests, so making a great first impression matters. You’ll play a key part in delivering an exceptional customer experience. You’ll be responsible for carrying out the day-to-day reception duties such as administrative tasks and the accurate completion of the daily night audit in a timely fashion. You’ll support the Front Office Department to run smoothly, dealing with guest queries and requests professionally and efficiently.
The Ideal Candidate: We’re looking for an enthusiastic Night Receptionist with a passion for customer service who will enjoy working as part of a supportive, hard-working team who all share the same passion. You’ll need to be a natural problem-solver and help create memories that our guests will remember. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations. Having a knowledge of the local neighbourhood is very important; you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Locations
Night Receptionist - Chester, Cheshire employer: Hotel Indigo Chester
At Hotel Indigo Chester, we pride ourselves on being an exceptional employer that values creativity and individuality. Our supportive work culture fosters personal growth through fully funded apprenticeship programmes and flexible shift patterns, allowing you to thrive in a vibrant environment while enjoying unique benefits like heavily discounted stays and dining. Join us in a culturally rich neighbourhood where your passion for customer service can shine, and every day brings the opportunity to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist - Chester, Cheshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo Chester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo Chester
Don't be shy about reaching out to Hotel Indigo Chester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist - Chester, Cheshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo Chester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo Chester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
