At a Glance
- Tasks: Create warm welcomes and memorable experiences for our guests at Hotel Indigo.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounts, flexible hours, and a supportive work environment.
- Other info: Dynamic role in a vibrant hotel with opportunities for growth.
- Why this job: Be the friendly face that makes every guest's stay unforgettable.
- Qualifications: Great communication skills and a passion for connecting with people.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. Our 122-bedroom boutique hotel reflects our vibrant city, where bespoke design meets classic Welsh Heritage.
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL:
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
OUR BENEFITS:
- You will have access to a benefits package we believe truly works for our people.
- Discounted hotel room rates for you and your friends & family at RBH & IHG Hotels.
- An additional day's leave for your birthday.
- Enhanced Annual Leave for Long Service. Earn up to an extra 5 days Holidays.
- Enhanced Maternity, adoption & shared parental leave.
- Course Sponsorship.
- 50% F&B discount at RBH hotels & IHG Hotel.
- 50% F&B discount at Hotel Indigo Cardiff.
- Unlimited use of our fully equipped gym.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme. 24-hour support.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
EQUAL OPPORTUNITIES: RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in Cardiff employer: Hotel Indigo Cardiff
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates individuality and diversity. As a Receptionist at Hotel Indigo Cardiff, you will enjoy a range of benefits including discounted hotel stays, enhanced annual leave, and opportunities for personal growth, all while being part of a team that values your contributions and encourages you to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hotel Indigo's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and creating memorable experiences.
✨Tip Number 3
Show off your local knowledge! Brush up on the best brunch spots and hidden gems in the area. Being able to share these insights during your interview will demonstrate your enthusiasm for the role and the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at RBH and ready to bring those good vibes to our guests!
We think you need these skills to ace Receptionist in Cardiff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to customise your application to fit the role of a receptionist at Hotel Indigo. Highlight your communication skills and any experience you have in creating memorable guest experiences—this will really catch our eye!
Be Detail-Oriented:Pay attention to the little things in your application. Double-check for typos and ensure everything is organised. A well-presented application shows us that you’re detail-focused, just like we need you to be at the front desk!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hotel Indigo. We can’t wait to hear from you!
How to prepare for a job interview at Hotel Indigo Cardiff
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo and its unique offerings. Familiarise yourself with the local area, popular attractions, and the hotel’s ethos. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. Highlight your communication skills and your knack for making people feel welcome—this is what sets you apart!
✨Demonstrate Your Multitasking Abilities
The role requires juggling multiple tasks at once, so be prepared to discuss how you handle busy situations. Share specific instances where you successfully managed several responsibilities simultaneously, ensuring everything ran smoothly. This will show that you can thrive in a fast-paced environment.
✨Bring Your Positive Vibe
A friendly attitude goes a long way in hospitality! Make sure to convey your enthusiasm for the role and the industry during the interview. Smile, maintain eye contact, and let your passion for creating delightful guest experiences shine through—this will resonate well with the interviewers.
