At a Glance
- Tasks: Lead the Night team, ensuring exceptional customer service and guest safety.
- Company: Boutique Hotel Indigo Bath, steeped in history and culture.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Other info: Dynamic work environment with recognition programmes and financial wellbeing support.
- Why this job: Join a unique hotel experience and make a real impact on guest satisfaction.
- Qualifications: Previous night shift experience in hospitality and strong leadership skills.
The predicted salary is between 30000 - 30000 £ per year.
Hotel Indigo Bath is a boutique hotel set in a beautiful honey coloured Georgian terrace, steeped in history and located in the peaceful street of South Parade, just steps away from the centre of Bath. Our 166 rooms are modern and stylish, reflecting the influences of the architects and novelists who made Bath famous for its storytelling and passionate social scene.
The Role: We have a fantastic opportunity for a Night Supervisor to join the team on a casual basis. You’ll support the Night Manager in leading the Night team, providing guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, aiming to resolve issues prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular checks/patrols around all areas of the building, ensuring standards of cleanliness, safety, and general appearance are maintained. You’ll need to think one step ahead to ensure the hotel is perfectly presented and ready for our guests in the morning, having a keen eye for detail.
The Ideal Candidate: We’re looking for a Night Supervisor with previous experience of working nights within a hotel or hospitality environment. Ideally, you’ll have experience of leading a team in a supervisory role. As Night Supervisor, you’ll need to be passionate about delivering high standards, providing unparalleled customer service, and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication, and the ability to work seamlessly with the rest of the Night Team.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7.
- An internal communications hub connecting you to your colleagues and the wider group.
Night Supervisor - Bath, Somerset employer: Hotel Indigo Bath
Hotel Indigo Bath is an exceptional employer, offering a vibrant work culture in the heart of historic Bath. With a focus on employee growth through fully funded apprenticeship programmes and flexible shift patterns, we ensure our team members thrive both personally and professionally. Enjoy unique benefits such as heavily discounted staff room rates, 50% off dining, and a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor - Bath, Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo Bath. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo Bath
Don't be shy about reaching out to Hotel Indigo Bath directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor - Bath, Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo Bath and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo Bath
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
