At a Glance
- Tasks: Lead the reception team, ensuring guests receive a warm welcome and exceptional service.
- Company: Join the unique Hotel Indigo Bath, a boutique hotel steeped in history and culture.
- Benefits: Enjoy discounted stays, dining perks, flexible shifts, and a fully funded apprenticeship programme.
- Other info: Work in a stunning location with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team where you can share stories and create memorable guest experiences.
- Qualifications: Experience in hospitality and team leadership is essential; adaptability is key.
The predicted salary is between 23200 - 40800 £ per year.
Reception Supervisor 30000 per annum Hotel Indigo Bath, Bath
Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.
Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish they reflect the influences of the architects and novelists who made Bath famous for its story telling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.
But Hotel Indigo Bath is more than just a Hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
Are you out-going, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.
The Role:
We have a fantastic opportunity for a Reception Supervisor to join our team. Supporting the Reception Manager you’ll help lead the organisation and running of the reception department. You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.
Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other Front of House departments, supporting them when needed, to work together to ensure the smooth running of each area.
The Ideal Candidate:
We’re looking for a Reception Supervisor that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting the Reception Manager and other HOD’s with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Reception Supervisor - Bath employer: Hotel Indigo Bath
Hotel Indigo Bath is an exceptional employer, offering a vibrant work culture where storytelling and customer service excellence are at the heart of everything we do. With benefits like heavily discounted staff room rates, flexible shift patterns, and a fully funded apprenticeship programme, we prioritise employee growth and well-being. Join our passionate team in the historic city of Bath, where you can truly make your mark in a unique boutique hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - Bath
✨Tip Number 1
Familiarise yourself with the Hotel Indigo brand and its unique offerings. Understanding their ethos and what makes them stand out in the hospitality industry will help you convey your passion for the role during any conversations.
✨Tip Number 2
Network with current or former employees of Hotel Indigo Bath. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Reception Supervisor position.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully motivated a team in a fast-paced environment. This will demonstrate your capability to inspire others and manage the reception department effectively.
✨Tip Number 4
Be ready to discuss how you handle customer service challenges. Think of scenarios where you've turned a negative experience into a positive one, as this will highlight your problem-solving skills and commitment to guest satisfaction.
We think you need these skills to ace Reception Supervisor - Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and front office roles. Emphasise any leadership positions you've held and your ability to motivate a team, as these are key aspects of the Reception Supervisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and storytelling. Mention specific experiences where you provided exceptional service or led a team effectively, and express why you want to work at Hotel Indigo Bath.
Highlight Relevant Skills:In your application, focus on skills such as communication, adaptability, and attention to detail. Provide examples of how you've successfully managed changing priorities in a fast-paced environment.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception Supervisor position.
How to prepare for a job interview at Hotel Indigo Bath
✨Show Your Passion for Customer Service
As a Reception Supervisor, your enthusiasm for providing excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to creating memorable experiences.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating a team. Discuss how you’ve successfully managed conflicts or challenges within a team setting, and be ready to explain your approach to fostering a positive work environment.
✨Know the Hotel and Its Unique Features
Familiarise yourself with Hotel Indigo Bath and its offerings. Being knowledgeable about the hotel’s history, location, and services will show your genuine interest in the role and help you connect with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or adapt to changing circumstances, especially in a busy front office environment.
