Operations Manager - Bath, Somerset

Salary: £50,000 per annum

Hotel Indigo Bath is set in a beautiful honey coloured Georgian terrace. Our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture, Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.

Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish, they reflect the influences of the architects and novelists who made Bath famous for its storytelling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.

But Hotel Indigo Bath is more than just a hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms to create the perfect stay for anyone visiting Bath.

This could be your opportunity to work somewhere completely unique, where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.

The Role:

We’re looking for a passionate and talented Operations Manager to join our team. You’ll be responsible for running the day-to-day operations across the hotel. You’ll work closely with the General Manager to focus on driving sales, revenue and financially assessing all cost KPIs across the hotel. More importantly, you’ll be the hotel's ambassador for customer satisfaction and service delivery – coaching the teams to deliver an exceptional customer experience. As Operations Manager, you’ll play a fundamental part in formulating and delivering the hotel’s strategy, delivering the highest standards of service throughout the property and monitoring the hotel’s sales performance against budgets for operational departments. You’ll always be looking at ways to improve and thinking of fresh new ideas.

You’ll be the go-to for each Head of Department, supporting them with daily operations and working with each of them to continuously improve their delivery and service. Each day will be different for you; one day you might be working with The People Team writing personal development plans and the next you’ll be leading an audit with the Maintenance Manager, ensuring all health and safety regulations are adhered to. This means you’ll need to be flexible and adaptable to business needs with top-notch interpersonal and communication skills.

The Ideal Candidate:

We’re looking for an ambitious Operations Manager who aspires to be our next General Manager. You’ll be highly motivated with a drive to succeed to be the best. Hotel experience is absolutely essential in this role, so you’ll have worked in a 4/5-star hotel in an Operations Manager role or similar. You’ll need strong knowledge of all departments, particularly Food & Beverage. Experience of leading, managing and developing a successful team is also essential for this role. Taking lead of the day-to-day operations, you’ll need a forward-thinking planned approach. You’ll need to work well under pressure whilst maintaining a positive, can-do approach to every task.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Benefits:

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.