At a Glance
- Tasks: Lead daily operations and ensure exceptional customer service at our boutique hotel.
- Company: Hotel Indigo Bath, a unique and historic boutique hotel in the heart of Bath.
- Benefits: Discounted stays, dining discounts, career development, flexible shifts, and wellness support.
- Other info: Opportunity for career growth with a focus on personal development.
- Why this job: Join a passionate team and make a real impact in a vibrant hotel environment.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
Salary: £50,000 per annum
Hotel Indigo Bath is set in a beautiful honey coloured Georgian terrace. Our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture, Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city.
Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish, they reflect the influences of the architects and novelists who made Bath famous for its storytelling and passionate social scene. From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood.
But Hotel Indigo Bath is more than just a hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms to create the perfect stay for anyone visiting Bath.
This could be your opportunity to work somewhere completely unique, where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo.
The Role:
We’re looking for a passionate and talented Operations Manager to join our team. You’ll be responsible for running the day-to-day operations across the hotel. You’ll work closely with the General Manager to focus on driving sales, revenue and financially assessing all cost KPIs across the hotel. More importantly, you’ll be the hotel's ambassador for customer satisfaction and service delivery – coaching the teams to deliver an exceptional customer experience. As Operations Manager, you’ll play a fundamental part in formulating and delivering the hotel’s strategy, delivering the highest standards of service throughout the property and monitoring the hotel’s sales performance against budgets for operational departments. You’ll always be looking at ways to improve and thinking of fresh new ideas.
You’ll be the go-to for each Head of Department, supporting them with daily operations and working with each of them to continuously improve their delivery and service. Each day will be different for you; one day you might be working with The People Team writing personal development plans and the next you’ll be leading an audit with the Maintenance Manager, ensuring all health and safety regulations are adhered to. This means you’ll need to be flexible and adaptable to business needs with top-notch interpersonal and communication skills.
The Ideal Candidate:
We’re looking for an ambitious Operations Manager who aspires to be our next General Manager. You’ll be highly motivated with a drive to succeed to be the best. Hotel experience is absolutely essential in this role, so you’ll have worked in a 4/5-star hotel in an Operations Manager role or similar. You’ll need strong knowledge of all departments, particularly Food & Beverage. Experience of leading, managing and developing a successful team is also essential for this role. Taking lead of the day-to-day operations, you’ll need a forward-thinking planned approach. You’ll need to work well under pressure whilst maintaining a positive, can-do approach to every task.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, starting from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Operations Manager - Bath, Somerset employer: Hotel Indigo Bath
Hotel Indigo Bath is an exceptional employer, offering a vibrant work culture where creativity and passion for customer service thrive. With a focus on employee growth through fully funded apprenticeship programmes and flexible working arrangements, staff can enjoy a fulfilling career while being part of a unique boutique hotel experience in the heart of historic Bath. The generous benefits, including discounted stays and dining, alongside a supportive team environment, make this an attractive opportunity for those looking to make their mark in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Bath, Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel Indigo Bath. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel Indigo Bath
Don't be shy about reaching out to Hotel Indigo Bath directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Bath, Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel Indigo Bath and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel Indigo Bath
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
