At a Glance
- Tasks: Welcome guests, ensure safety, and maintain hotel standards during the night.
- Company: Boutique Hotel Indigo Bath, steeped in history and culture.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with recognition and support for your wellbeing.
- Why this job: Join a passionate team and create memorable experiences for guests in a stunning setting.
- Qualifications: Previous night shift experience in hospitality and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Set in a beautiful honey coloured Georgian terrace is the boutique Hotel Indigo Bath. Grade one listed, our building is steeped in history and sits in the peaceful street of South Parade, just steps away from the centre of Bath. Surrounded by culture, Bath is famous for romance, literature and historic architecture; our boutique hotel is a great base to explore this wonderful city. Our 166 rooms have been perfectly designed with our guests and the city in mind. Modern and stylish, they reflect the influences of the architects and novelists who made Bath famous for its storytelling and passionate social scene.
From the start of the guest experience until the moment they leave, they'll be embroiled in this fascinating neighbourhood. But Hotel Indigo Bath is more than just a hotel; we're also the home of The Elder Restaurant, a sumptuous yet informal dining experience where our guests are taken on a journey of discovery by our knowledgeable and passionate team. We also offer a private dining suite and eight adjoining guestrooms feature to create the perfect stay for anyone visiting Bath.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo. Are you outgoing, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique hotel could be the place for you.
The Role: We have a fantastic opportunity for a Night Porter to join the team. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for detail.
The Ideal Candidate: We’re looking for a Night Porter with previous experience of working nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits:
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Locations
Night Porter - Bath, Somerset employer: Hotel Indigo Bath
Hotel Indigo Bath is an exceptional employer, offering a vibrant work culture where storytelling and customer service excellence are at the heart of our operations. With benefits like heavily discounted staff rates, flexible shift patterns, and a fully funded apprenticeship programme, we prioritise employee growth and well-being, making it a rewarding place to build your career in the beautiful city of Bath.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Bath, Somerset
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can share your insider knowledge and make their stay even more memorable.
✨Tip Number 2
Show off your personality! As a Night Porter, being outgoing and engaging is key. Don’t be afraid to let your enthusiasm shine through when welcoming guests or handling their requests.
✨Tip Number 3
Practice active listening. When guests have comments or complaints, really listen to what they’re saying. This will help you address their concerns effectively and show that you genuinely care about their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing benefits right there.
We think you need these skills to ace Night Porter - Bath, Somerset
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and storytelling. Remember, we’re looking for someone who can connect with our guests and make their stay memorable.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role at Hotel Indigo Bath. Highlight any relevant experience you have in hospitality, especially during night shifts, and how you can contribute to our unique atmosphere. We love seeing how you fit into our story!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes Hotel Indigo Bath such a special place to work.
How to prepare for a job interview at Hotel Indigo Bath
✨Know the Hotel Inside Out
Before your interview, take some time to research Hotel Indigo Bath. Familiarise yourself with its history, the unique features of the building, and the services offered. This will not only show your genuine interest but also help you connect your answers to the hotel's ethos during the interview.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled complaints or difficult situations, as this will demonstrate your ability to maintain high standards under pressure.
✨Emphasise Teamwork and Communication
The role requires seamless collaboration with the Night Team. Be ready to discuss how you’ve worked effectively in teams before. Highlight your communication skills and how you ensure everyone is on the same page, especially during busy nights.
✨Dress the Part and Be Yourself
First impressions matter! Dress smartly for your interview to reflect the hotel's stylish image. However, don’t forget to let your personality shine through. Being outgoing and enthusiastic is part of the job, so be sure to convey that energy during your conversation.
