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- Tasks: Be the friendly face of our hotel, managing check-ins and providing 5-star guest experiences.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, meal perks, recognition schemes, and wellness support.
- Why this job: Become part of a vibrant team that values your ideas and offers clear paths for career growth.
- Qualifications: Bring your warm personality, organisational skills, and passion for hospitality.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 33600 ÂŁ per year.
As a Receptionist you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals at work
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration.
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
Ongoing job-related training programmes with clear paths for progression.
If you’re our ideal Receptionist, you will:
- Be yourself!
- Be passionate to make a difference and eager to bring new ideas to the table
- Be courteous to guests and colleagues at all times
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Have top-notch organisational skills
- Be dependable, and a reassuring influence for guests
Why come join us? We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Receptionist - Manchester employer: Hotel Gotham
Contact Detail:
Hotel Gotham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Manchester
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what Leonardo Hotels offers will help you stand out during the interview, as you can demonstrate your enthusiasm and readiness to provide guests with top-notch recommendations.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or working in a busy café, honing your ability to handle various guest interactions will prepare you for the fast-paced environment of a hotel reception.
✨Tip Number 3
Network with current or former employees of Leonardo Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're a great fit for the team.
✨Tip Number 4
Showcase your organisational skills by preparing a mock check-in/check-out process. This hands-on demonstration can impress interviewers, highlighting your ability to manage tasks efficiently while maintaining a friendly demeanour.
We think you need these skills to ace Receptionist - Manchester
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your warm and friendly personality is key. Make sure to convey this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Focus on any previous roles in hospitality or customer service. Detail your responsibilities and achievements, especially those that demonstrate your organisational skills and ability to handle busy environments.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Receptionist role. Emphasise skills such as dependability, local knowledge, and your ability to provide excellent guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for joining the Leonardo team. Mention how you can contribute to their vibrant culture and commitment to guest satisfaction.
How to prepare for a job interview at Hotel Gotham
✨Show Your Personality
As a Receptionist, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Smile, be approachable, and engage with the interviewer as if you were welcoming a guest.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing past experiences where you successfully managed multiple tasks. Be prepared to give examples of how you prioritise and stay calm under pressure, as this role can be quite busy.
✨Know the Hotel and Its Values
Research the hotel and its values before the interview. Understanding their commitment to providing 5-star treatment will help you align your answers with what they are looking for in a candidate.
✨Prepare Local Recommendations
Since you'll be offering guidance to guests, think of a few local attractions or restaurants you could recommend. This shows your enthusiasm for the role and your willingness to enhance the guest experience.
