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For Companies At a Glance
- Tasks: Engage with guests, create memorable experiences, and manage queries in a fast-paced hotel environment.
- Company: Join Leonardo, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special hotel rates, meals on duty, recognition schemes, and wellness support.
- Why this job: Be part of a vibrant team that values your personality and offers clear paths for career progression.
- Qualifications: A friendly attitude, multitasking skills, and a passion for guest engagement are essential.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration!
The predicted salary is between 24000 - 36000 £ per year.
Be Yourself - Be a Bold Team Player - Be Leonardo
As a Guest Relations Executive, you will be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you will be stepping into a busy role! Working as part of a vibrant team, you will be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Guest Relations Officer, you will:
- Be yourself!
- Enjoy engaging with guests and creating those "wow" moments - we love that our guests leave with a desire to come back!
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
- Feel confident to promote the services that we offer at the hotel
- Act as an approachable point of contact between guests and the team
- Be able to multitask and manage guests’ queries efficiently
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
Guest Relations Executive employer: Hotel Gotham
Contact Detail:
Hotel Gotham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive
✨Tip Number 1
Showcase your personality! As a Guest Relations Executive, being warm and friendly is key. When networking or during interviews, let your genuine enthusiasm for hospitality shine through to make a memorable impression.
✨Tip Number 2
Familiarise yourself with the local area. Guests will often seek recommendations for places to visit or eat. Having a few go-to suggestions ready can demonstrate your commitment to enhancing their experience.
✨Tip Number 3
Practice your multitasking skills. In a busy hotel environment, you’ll need to juggle multiple guest queries at once. Consider role-playing scenarios with friends to build your confidence in managing various requests efficiently.
✨Tip Number 4
Engage with current employees on social media or professional platforms. This can provide insights into the company culture and expectations, helping you tailor your approach when applying and interviewing.
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Your Personality: As a Guest Relations Executive, your warm and friendly personality is key. Make sure to reflect this in your application by using a conversational tone and sharing personal anecdotes that highlight your customer service skills.
Highlight Relevant Experience: Emphasise any previous roles in hospitality or customer service. Detail specific instances where you created memorable experiences for guests or handled challenging situations effectively.
Demonstrate Multitasking Skills: In your application, provide examples of how you've successfully managed multiple tasks at once. This could include balancing guest requests while maintaining a positive atmosphere in a busy environment.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work with Leonardo Hotels. Mention what specifically draws you to their company culture and how you align with their values of being bold and a team player.
How to prepare for a job interview at Hotel Gotham
✨Show Your Personality
As a Guest Relations Executive, your warm and friendly personality is key. Be yourself during the interview and let your natural charm shine through. This role is all about creating 'wow' moments for guests, so demonstrate your ability to engage and connect with people.
✨Demonstrate Multitasking Skills
The hotel environment can be fast-paced, so it's important to showcase your ability to multitask. Prepare examples from your past experiences where you successfully managed multiple tasks or handled guest queries efficiently. This will show that you're ready for the busy nature of the role.
✨Know the Hotel and Local Area
Familiarise yourself with the hotel’s services and local attractions. During the interview, be prepared to discuss how you would recommend local spots to guests. This shows your proactive approach and genuine desire to enhance their stay.
✨Emphasise Teamwork
Being part of a vibrant team is crucial in this role. Share examples of how you've worked effectively within a team in the past. Highlight your collaborative spirit and willingness to support colleagues, as this aligns with the hotel's culture of looking after both guests and staff.
