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- Tasks: Support the hotel team by managing night reception and ensuring guest satisfaction.
- Company: Join a unique collection of hotels focused on exceptional guest care.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellbeing activities.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a vibrant team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and a positive attitude towards guest service.
The predicted salary is between 11 - 12 ÂŁ per hour.
LMG - The Rex is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.
As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests’ expectations.
If you’re our ideal Night Auditor, you will:
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests.
- Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport.
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night.
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen.
- Assist in the smooth operation of night reception services, including the completion of cleaning duties as required.
Some of the perks our Night Receptionist (Casual Hours) could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Receptionist (Casual Hours)? We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Night Receptionist (Casual Hours) employer: Hotel Gotham Limited
Contact Detail:
Hotel Gotham Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist (Casual Hours)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on LMG - The Rex and its unique vibe. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your guest interaction skills! Since you'll be dealing with guests at night, think about how you can create a warm and welcoming atmosphere. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your positivity! During interviews, let your cheerful personality shine through. Share examples of how you've handled busy situations with a smile, as this is key to fitting into the vibrant team at LMG - The Rex.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Leonardo community. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Night Receptionist (Casual Hours)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Night Receptionist role. Highlight any relevant experience you have, especially in guest care or working in busy environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if it helps, and make sure to proofread for any typos before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Hotel Gotham Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research LMG - The Rex and its unique character. Familiarise yourself with their values and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you connect your skills to their specific needs.
✨Show Off Your People Skills
As a Night Receptionist, you'll be interacting with guests regularly. Prepare examples of how you've built rapport with customers in the past. Think about times when you went above and beyond to ensure someone felt welcomed or resolved an issue effectively. This will highlight your ability to deliver exceptional guest care.
✨Be Ready for a Busy Role
The job description mentions a busy environment, so be prepared to discuss how you handle pressure. Share experiences where you successfully managed multiple tasks at once, especially during peak times. This will demonstrate your ability to keep things running smoothly, just like they expect.
✨Bring Your Positivity
A positive attitude is key in hospitality! Think of ways to convey your enthusiasm for the role during the interview. You might want to mention how you maintain a cheerful disposition even during challenging situations, as this aligns perfectly with the vibrant team culture they’re looking for.