Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face of Hotel Football during night shifts, ensuring guest satisfaction.
- Company: Hotel Football offers a unique hospitality experience with views over Old Trafford.
- Benefits: Enjoy perks like discounts, gym memberships, and free meals on duty.
- Why this job: Join a close-knit team in a vibrant environment focused on exceptional service.
- Qualifications: Friendly communicators with attention to detail; previous experience is a plus but not required.
- Other info: Night shifts include weekends and holidays; full training provided.
The predicted salary is between 24000 - 33600 £ per year.
Night Receptionist – Hotel Football
Are you a night owl with a passion for hospitality? Hotel Football is seeking a warm, professional, and reliable Night Receptionist to join our Front of House team. If you enjoy delivering exceptional service and working as part of a close-knit team, we want to hear from you.
As a Night Receptionist, you\’ll be the face of Hotel Football during the night, ensuring a seamless and welcoming experience for our guests. Your responsibilities will include:
- Check-in and check-out guests professionally and efficiently, in line with company standards
- Ensure accurate billing and secure payment processes
- Complete all nightly administrative duties including banking, billing, floats, and correspondence
- Meet individual and team targets set by the Front of House Manager
- Manage room key issuance and maintain security protocols
- Actively promote Hotel Football and Café Football services to guests
- Respond to guest queries or issues with a proactive, solution-focused approach
- Work collaboratively with the Night Manager and hotel team to ensure smooth overnight operations
Ideal candidates will be friendly and professional communicators who thrive in a guest-facing role, able to speak and listen clearly, confidently, and respectfully. Reliability, responsibility, and attention to detail are essential. Previous hotel reception or customer service experience is desirable, but full training will be provided. The role requires working night shifts, including weekends and holidays, with a positive attitude aligned with our core values and inclusive culture.
Hotel Football, launched in 2015, offers views over Old Trafford, contemporary design, excellent facilities, and event spaces. Our culture emphasizes world-class, welcoming service, where guests can relax as if at home but receive top-tier treatment from our team.
Benefits:
- Pension Scheme
- Employee Assistance Programme
- Food & Beverage Discounts
- Travel Discounts through Reward Gateway
- Gym Membership Discounts
- Refer a Friend Scheme
- Long Service Incentives
- Free Meals on Duty
#J-18808-Ljbffr
Night Receptionist - Manchester, Greater Manchester employer: Hotel Football
Contact Detail:
Hotel Football Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Manchester, Greater Manchester
✨Tip Number 1
Familiarise yourself with Hotel Football's values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our welcoming atmosphere.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not in a hotel setting. Highlighting your ability to handle guest queries and maintain professionalism under pressure will demonstrate your suitability for the Night Receptionist role.
✨Tip Number 3
Practice your communication skills, as being a friendly and professional communicator is key for this position. Consider role-playing common guest interactions with a friend to build confidence in your responses.
✨Tip Number 4
Show enthusiasm for working night shifts and your ability to manage responsibilities independently. Emphasising your reliability and attention to detail will reassure us that you can handle the demands of the role effectively.
We think you need these skills to ace Night Receptionist - Manchester, Greater Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service. Emphasise any relevant skills such as communication, attention to detail, and reliability, which are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and why you want to work at Hotel Football. Mention specific examples of how you have provided excellent service in past roles and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Hotel Football
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for providing excellent service, as this role is all about creating a welcoming atmosphere for guests.
✨Demonstrate Communication Skills
As a Night Receptionist, clear and confident communication is key. Prepare to discuss how you handle guest queries or issues, and provide examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when it comes to billing and security protocols. Be ready to discuss specific instances where your attention to detail made a difference in your work, whether in a hotel setting or another customer service role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face during night shifts and how you would address them, showcasing your proactive and solution-focused approach.