At a Glance
- Tasks: Lead and inspire the Front of House team to deliver exceptional guest experiences.
- Company: Hotel Football, a vibrant hotel with a unique character and community connection.
- Benefits: Free meals, gym access, travel discounts, and long service rewards.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Experience in hospitality leadership and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Launched in 2015, Hotel Football is a hotel which has something for everyone, from football fanatics and families to corporate guests and foodies. With views over Old Trafford, Hotel Football offers a winning medley of contemporary design, excellent facilities, and versatile event spaces, all designed to take the experience to the next level. As part of the Tribute Portfolio by Marriott, Hotel Football stands among a collection of independent hotels known for their character, creativity, and connection to the community. The culture of Hotel Football is what truly sets it apart. We believe in delivering world-class, welcoming service, where guests can relax as if they were at home, while still receiving top-class treatment from our passionate and dedicated team.
We’re looking for a proactive and hands-on Front of House Manager to lead and inspire our teams. This is a high-energy, guest-facing role where no two days are the same. You’ll ensure smooth day-to-day operations, set the standard for guest service, and be the go-to person for both your team and our guests.
Key Responsibilities
- Lead and oversee the daily operation of Reception, Reservations and Nights.
- Be visible and present during peak periods, including weekends, holidays and matchdays.
- Deliver exceptional guest experiences, handling feedback (positive and negative) with professionalism and care.
- Train, mentor and support your team, ensuring standards and brand values are consistently upheld.
- Maximise revenue through effective sales strategies, occupancy management and upselling.
- Oversee shift procedures including opening/closing checklists, daily sales reporting, and cash handling.
- Manage rotas, labour levels and departmental scheduling.
- Maintain strong communication across all hotel departments, fostering a culture of teamwork.
- Ensure policies, procedures and safety standards are always followed.
About You
- Proven experience in a Front of House leadership role within a hotel or hospitality environment.
- Confident managing teams and leading from the front, especially during busy shifts and matchdays.
- A natural people-person with excellent communication and problem-solving skills.
- Organised, detail-focused, and commercially minded.
- Flexible and reliable, available for weekday and weekend early and late shifts.
- Passionate about hospitality and delivering memorable guest experiences.
Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Onsite Sports Facilities: including access to gym facilities and a football pitch, free for team members to use.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of Hotel Football and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Front of House Manager - Old Trafford, Greater Manchester employer: Hotel-Football
Hotel Football is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to deliver world-class service while enjoying unique benefits such as free meals on duty, access to onsite sports facilities, and exclusive travel discounts through Marriott Bonvoy. With a strong emphasis on employee growth and recognition, including long service incentives and a supportive Employee Assistance Programme, working at Hotel Football in Manchester offers a rewarding experience for those passionate about hospitality and creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager - Old Trafford, Greater Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hotel-Football. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hotel-Football
Don't be shy about reaching out to Hotel-Football directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager - Old Trafford, Greater Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hotel-Football and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hotel-Football
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
