At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and maintaining brand standards.
- Company: Join the vibrant team at Hotel du Vin in Winchester.
- Benefits: Competitive pay, flexible shifts, free meals, and great discounts.
- Other info: Opportunities for career progression and nationally recognised apprenticeships available.
- Why this job: Make a real difference in guest experiences while working in a dynamic environment.
- Qualifications: Experience in hospitality and night shifts preferred, excellent communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained.
Your role as Night Porter will involve taking responsibility for the Food & Beverage Department of the hotel during the night. You will welcome our guests to the hotel in a friendly and helpful manner, ensuring that the public areas are kept immaculate. This includes cleaning public areas and preparing meeting and event spaces ready for the next day.
You will be assisting guests with their luggage, dealing with any enquiries, and carrying out nightly Health and Safety audits. You will be organised and an excellent communicator. Experience of working in a similar role is beneficial, and experience of night shift work is essential.
We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days, which means we can offer great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training, we offer nationally recognised apprenticeships alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences. Successful candidates for this role can look to progress through to Night Supervisory or Assistant Night Management roles.
In addition to competitive rates of pay, we offer:
- A share of TRONC / Service Charge.
- Meals provided on duty and all breaks are paid.
- Annual pay review.
- 4 on / 4 off shift patterns available.
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes that support you in developing your career.
- High Street Discounts on a range of high street shops, experiences, holidays, and much more.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
- Referral schemes that pay up to £1500 (just for getting your mates jobs!).
- A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
- Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week, and more.
- Wagestream giving instant access to your pay as it's earned.
- Complimentary stays on your 1st, 3rd, and 5th anniversary with Dinner, Bed & Breakfast.
- Employee Assistance Programme - free, confidential advice available 24/7 to you and your family.
Our Sustainability Goals include:
- 100% of our electricity is generated using renewable energy, with most coming from Wind Farms around the UK.
- We recycle a minimum of 70% of the waste from our hotels.
- We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Night Porter - Winchester employer: Hotel Du Vin
Hotel du Vin in Winchester is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible shift patterns, competitive pay, and comprehensive training programmes, including fully funded apprenticeships, we empower our Night Porters to advance their careers while enjoying unique benefits like discounted stays and wellness initiatives. Join us to be part of a team that values your contributions and supports your journey towards excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Winchester
✨Tip Number 1
Get to know the hotel scene in Winchester! Familiarise yourself with Hotel du Vin and its vibe. When you walk in for your interview, show that you understand their brand and what makes them tick. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll be the friendly face for guests during the night. Think about how you can showcase your ability to handle inquiries and make guests feel welcome. Maybe even role-play with a mate!
✨Tip Number 3
Be ready to discuss your flexibility! The job requires working various shifts, so come prepared to chat about your availability. Highlight how you can adapt to the busy evenings and weekends – it shows you're committed and ready to jump in.
✨Tip Number 4
Don’t forget to check out our website for any additional tips or resources! We’ve got loads of info that can help you nail that interview. Plus, applying through us means you’re already on the right track to becoming part of the team!
We think you need these skills to ace Night Porter - Winchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the Night Porter role and what makes you a great fit.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked night shifts or in hospitality before, shout about it! We love seeing how your background aligns with what we’re looking for.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application reflects your attention to detail, which is super important for this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Hotel Du Vin
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like managing guest expectations, overseeing the Food & Beverage Department, and conducting Health and Safety audits. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Porter, excellent communication is key. Prepare examples of how you've effectively communicated with guests or team members in past roles. Think about times when you resolved issues or provided exceptional service, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role, especially during night shifts. Bring up specific instances where you've successfully managed multiple tasks or maintained a clean and orderly environment. This will reassure the interviewers that you can handle the demands of the job efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the hotel’s approach to sustainability. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
