At a Glance
- Tasks: Be the face of our restaurant, ensuring a smooth dining experience for guests.
- Company: Join Malmaison, a vibrant brand known for great food and service.
- Benefits: Enjoy competitive pay, discounts, and fully funded apprenticeships.
- Other info: Flexible shifts, wellness initiatives, and sustainability-focused workplace.
- Why this job: Make unforgettable memories for guests while developing your career.
- Qualifications: Passion for customer service and a willingness to learn are key.
Generous Company Benefits, Training & Development
Job Description
Type of Contract - Casual
Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life with Hotel Du Vin.
In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibilityif required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognizedapprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guestexperiences.
Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.
We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards
In addition to competitive rates of pay we offer:
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
- Discounted Friends and Family Room Rate with 50% off best available rate.
- 35% off your bill when you dine in our Brasseries and Bistros
- Fully funded Apprenticeship programmes that support you in developing your career
- High Street Discounts on a range of high street shops, experiences, holidays and much much more
- Cycle to work scheme – save up to 40% on a wide range of bikes
- Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
- Referral schemes that pay up to £1500 (just for getting your mates jobs!)
- A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
- We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
- We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
- We also offer complimentary stays on your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
- We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
- Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
Our Sustainability Goals:
- 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
- We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
- We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
- Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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Waiter/ Waitress in Birmingham employer: Hotel Du Vin
Hotel du Vin in Bristol is an exceptional employer, offering a vibrant work culture where your passion for customer service can truly shine. With nationally recognised apprenticeship programmes and clear pathways for career progression, you will have ample opportunities for personal and professional growth. Enjoy unique benefits such as heavily discounted room rates and complimentary meals on your anniversaries, all while being part of a brand dedicated to delivering high-quality food and unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/ Waitress in Birmingham
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a coffee or a meal. This way, you can chat with staff and get a feel for the atmosphere. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different dining scenarios. This will help you feel more confident when discussing your passion for great service during the interview.
✨Tip Number 3
Be ready to discuss your flexibility! Since the restaurant is open all week, highlight your availability for various shifts. This shows you're keen to jump in wherever needed, making you a valuable addition to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Waiter/ Waitress in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the role. We love seeing how your unique background can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:For the best chance of joining our team, apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Hotel Du Vin
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the restaurant's menu. Being able to discuss dishes, ingredients, and even suggest pairings shows your enthusiasm and readiness to provide excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Whether it’s a story about handling a difficult situation or going above and beyond for a guest, these anecdotes will highlight your passion for creating memorable dining experiences.
✨Be Ready for Role-Play Scenarios
Interviews for waiter/waitress positions often include role-play scenarios. Practice how you would handle various situations, like taking an order or dealing with a complaint. This will help you feel more confident and demonstrate your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical shift looks like. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
